Client Support Representative (Verizon)

Posted 10 Days Ago
Be an Early Applicant
Troy, NY
Entry level
AdTech • Marketing Tech
The Role
The Client Support Representative at Shore Marketing will educate consumers about products, build relationships, answer service-related questions, and participate in strategy meetings to achieve customer acquisition and sales goals. This role requires effective communication and the ability to manage multiple responsibilities in a customer-centric environment.
Summary Generated by Built In

Shore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support Representative’s primary function is to increase awareness for the company and its solutions while delivering strategic, consistent messaging to all audiences.

We anticipate this year to be our most successful year to date. We are diligently expanding not only our client portfolio but also our work culture. Our Client Support Representative team does an incredible job at promoting positivity and diversity across departments and with our prestigious clients. Our philosophy has always been to promote our employee's accomplishments and reward their progress through promotions, compensation, and, most importantly, recognition. If you are enthusiastic, have good people skills and desire to expand your career with a prestigious company then our Client Support Representative role is for you!

Client Support Representative Responsibilities: 

  • Interact with potential consumers by educating them on products and services our clients provide 
  • Build imperishable relationships with customers with interpersonal skills and overall personability 
  • Answer questions regarding services and expand on the benefits of our brand vs. competitors
  • Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals 
  • Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
  • Complete customer's orders efficiently and accurately

Client Support Representative Requirements: 

  • 0-2 years of experience in a customer-centric role is preferred 
  • High School Diploma or equivalent 
  • College Degree is preferred but not required 
  • Strong ability to communicate effectively 
  • Aptitude for taking on multiple responsibilities with versatility 

Client Support Representative Incentives: 

  • Positive and diverse working culture 
  • Opportunities for career advancement 
  • Closures on all major holidays 
  • Travel opportunities and company events
  • Consistent schedule and job security

 

This position is entry level with significant opportunities for advancement. Please note, this role is commission-based and offers uncapped earning potential.


#LI-Onsite

The Company
HQ: Albany, New York
9 Employees
On-site Workplace

What We Do

Shore Marketing Group has delivered top-notch customer service expertise to clean energy and telecommunications brands nationwide for years. We revolutionize conventional customer service by fostering an environment of creativity and innovation. Our practical approach consistently propels remarkable growth, earning us industry recognition. We have been honoured as the region's Top Sales Office by Inspire Energy and ranked #1 by Verizon and Inspire Energy for our trailblazing promotions

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