The Role
Provides executive leadership and operational oversight for multiple child welfare and family support programs. Oversees program performance, compliance, budgets, staffing, quality improvement, stakeholder partnerships, and service outcomes. Supervises senior managers and responds to complex cases, crises, and emergency situations across a 12-county service region.
Summary Generated by Built In
Position: Client Support Program Administrator
Comparable DFPS Position: Service Program Administrator
Classification: Full-time, Exempt
Reports to: Director, Permanency
Company: Texans Together
Location:
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)
Position Description:
The Client Support Program Administrator provides strategic leadership, operational oversight, and administrative direction for Texans Togethers Client Support Division. Through a hope-centered and strengths-based leadership approach, this position is responsible for ensuring children, youth, young adults, caregivers, and families receive coordinated services that promote safety, well-being, permanency, lifelong connections, and successful transitions to adulthood. The Client Support Program Administrator oversees multiple family-centered and youth-focused service programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), Transportation Services, and Preparation for Adult Living (PAL). The position ensures programs are delivered effectively, meet contractual and regulatory requirements, achieve performance outcomes, and align with Texans Together's mission and Community-Based Care model. This position serves as a key member of the leadership team and collaborates with DFPS, courts, providers, caregivers, youth, community partners, and internal stakeholders to strengthen service delivery systems and improve outcomes for children and families
Primary Responsibilities:
Comparable DFPS Position: Service Program Administrator
Classification: Full-time, Exempt
Reports to: Director, Permanency
Company: Texans Together
Location:
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)
Position Description:
The Client Support Program Administrator provides strategic leadership, operational oversight, and administrative direction for Texans Togethers Client Support Division. Through a hope-centered and strengths-based leadership approach, this position is responsible for ensuring children, youth, young adults, caregivers, and families receive coordinated services that promote safety, well-being, permanency, lifelong connections, and successful transitions to adulthood. The Client Support Program Administrator oversees multiple family-centered and youth-focused service programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), Transportation Services, and Preparation for Adult Living (PAL). The position ensures programs are delivered effectively, meet contractual and regulatory requirements, achieve performance outcomes, and align with Texans Together's mission and Community-Based Care model. This position serves as a key member of the leadership team and collaborates with DFPS, courts, providers, caregivers, youth, community partners, and internal stakeholders to strengthen service delivery systems and improve outcomes for children and families
Primary Responsibilities:
- Provide executive leadership and operational oversight for Client Support programs, including Family Group Decision Making, Kinship Services, Transportation Services, Preparation for Adult Living, and Local Permanency Services.
- Develop and implement strategic plans, policies, and operational initiatives aligned with organizational goals, contractual requirements, and best practices.
- Oversee program performance and service delivery to strengthen family engagement, caregiver support, placement stability, lifelong connections, and permanency outcomes.
- Supervise, coach, and develop senior managers and program leaders, promoting accountability, professional growth, and workforce effectiveness.
- Direct quality assurance and continuous improvement efforts, using performance data, audits, and stakeholder feedback to identify trends and improve service outcomes.
- Ensure compliance with applicable federal and state regulations, contractual obligations, accreditation standards, and organizational policies.
- Build and maintain collaborative partnerships with DFPS, courts, service providers, community organizations, and other stakeholders to strengthen resources and services for children and families.
- Oversee budget planning, resource allocation, staffing, and program capacity to support efficient and sustainable operations.
- Provide executive consultation and leadership during complex cases, critical incidents, placement crises, and emergency situations.
- Bachelor’s degree required. Relevant experience considered in lieu of education requirement.
- Minimum seven (7) years ‘progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services program.
- Minimum five (5) years’ supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
- Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.
- Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services.
- Knowledge of PAL, Local Permanency Services, foster care, and child welfare practice.
- Knowledge of organizational leadership, strategic planning, and change management.
- Knowledge of quality assurance, performance management, and continuous improvement processes.
- Knowledge of trauma-informed, strengths-based, and hope-centered practices.
- Knowledge of budget development, resource management, and program administration.
- Skill in executive leadership and organizational management.
- Skill in strategic planning and implementation.
- Skill in coaching, mentoring, and developing leaders.
- Ability to establish a clear vision and inspire others toward shared goals.
- Ability to evaluate organizational performance and implement improvement strategies.
- Ability to make sound decisions in complex and high-pressure situations.
- Ability to build collaborative relationships across systems and agencies.
- Ability to manage competing priorities while maintaining focus on outcomes.
- Ability to represent the organization
- Environment: Office-based
- Conditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations.
- Work Schedule: Mon – Fri During standard business hours
- Travel: Frequent - Regular travel across Harris County and the 12- county service region. Reliable transportation required.
Skills Required
- Bachelor's degree, or relevant experience in lieu of the education requirement
- At least seven years of progressively responsible experience in child welfare, family support, youth services, permanency, foster care, Community-Based Care, or related human services programs
- At least five years of supervisory or management experience overseeing multiple programs, supervisors, or organizational units
- Experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives
- Experience with Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services
- Knowledge of PAL, Local Permanency Services, foster care, and child welfare practice
- Knowledge of organizational leadership, strategic planning, change management, quality assurance, performance management, and continuous improvement
- Knowledge of trauma-informed, strengths-based, and hope-centered practices
- Knowledge of budget development, resource management, and program administration
- Ability to travel regularly across Harris County and the 12-county service region with reliable transportation
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The Company
What We Do
DePelchin Children's Center is a Houston-based nonprofit that supports children and the families who care for them. Founded in 1892, it provides comprehensive services including parenting classes, counseling, foster care, adoption, prevention, and family-strengthening programs. Its mission is to promote children's mental health and physical well-being, prevent maltreatment, preserve healthy families, and help ensure children grow up in safe, caring homes.
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