- Serve as the first point of contact for client inquiries across multiple asset classes (equities, fixed income, FX, derivatives).
- Provide timely responses to questions from portfolio managers, traders, and operations teams on trading data, positions, P&L views, pricing checks, corporate actions, and standard reports.
- Assist with routine trade lifecycle tasks such as basic trade capture validation, settlement status checks, and reconciliations.
- Help identify and resolve common NAV-related discrepancies, including position or cash breaks, under guidance from L2 teams.
- Address standard corporate actions queries (e.g., dividends, splits, mergers) by verifying event details and updating systems or reports accordingly.
- Conduct initial triage of client issues — replicate and verify reported problems, gather supporting details, and determine resolution or escalation path.
- Escalate complex or technical issues to L2 product, data, or engineering teams, providing comprehensive context to facilitate resolution.
- Assist with basic client account setup configuration and operational updates in line with predefined procedures.
- Basic understanding of investment operations and capital markets, including common financial instruments.
- Awareness of trade lifecycle stages (trade capture, settlement, reconciliation).
- Comfort working with equities, fixed income, FX, and derivatives data at a functional level.
- Strong problem-solving skills and attention to detail.
- Good judgment in knowing which issues can be handled and which should be escalated.
- Clear and professional verbal and written communication skills.
- Ability to work effectively in a fast-paced, client-facing environment.
- Degree or diploma in Finance, Accounting, Economics, Business, or related field (or equivalent work experience).
- 2+ years in financial services operations, fund accounting, trade support, or client service.
- Experience in a client-facing role, preferably supporting investment managers or institutional clients.
- Proficiency in MS Excel; familiarity with portfolio management or trade support platforms is a plus.
Top Skills
What the Team is Saying
What We Do
CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights.
The result? Investment management that works as seamlessly as your investment strategy.
Since our founding in 2004, CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies, asset managers, and hedge funds to asset owners like corporations, endowments, and pension funds managing over $10 trillion in assets.
Why Work With Us
We continue to grow, fueled by a strong foundation, an ambitious vision, and a commitment to delivering exceptional value to our clients, partners, and team members around the world.
What started as a bold idea in Boise, Idaho has rapidly transformed into a global presence. We’ve expanded our footprint significantly—now operating out of 24 offices
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CWAN Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
