FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos, and Ninja Tune, FUGA is the world’s leading full-service B2B music distributor.
FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, YouTube, and TikTok - while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.
We are currently looking to grow our Client Support team in APAC with an experienced Client Support Manager. This position is an excellent next step for someone looking to further develop their career in the music distribution and technology space. Our Client Support team comprises people at different levels of seniority, so this position will set you up for future growth opportunities. Please note, the role will be based remotely in Manila, Philippines.
What You Do
Key responsibilities:
- First point of contact for our clients and digital service providers
- Provide email (and phone support where necessary) via Zendesk
- Investigate, troubleshoot and solve technical and content-related issues
- Escalate issues where appropriate and communicate effectively with the Client Support Operations team in our HQ (Amsterdam) as well as in our other offices around the world
- Check the quality of, edit and research musical releases from our clients in accordance with expected criteria
- Create support documentation, training guides and procedures
- Test software improvements and bug fixes
- Work with our development teams to feedback on internal updates and new features to a wide client base
Who You Are
- Demonstrable experience in a client facing role in a (music) tech company
- A clear passion for music and an affinity with the online music industry
- Data driven - knows how to analyse data and put this to use to benefit efficiency
- Customer and detail-oriented
- Strong communication skills on an international level
- An analytical approach to problem solving
- Desire to work in a tech-savvy environment and develop new skills
- Hard-working, organised and able to prioritise multiple tasks
- Operates well in a team and is comfortable working with an agile management process
- Excellent written and verbal communication skills in English
Who We Are
- FUGA is an innovative music and tech company with strong ambitions
- Global mindset, local presence. FUGA’s head office is in Amsterdam, and additional locations include Berlin, Bogotá, Buenos Aires, Jakarta, London, Los Angeles, Manila, Medellín, Melbourne Mexico City, Milan, Mumbai, New York, Paris, Rio de Janeiro, Rome, São Paulo, Seoul, Singapore, Stockholm, Sydney and Tokyo
- An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech
What We Do
The world’s leading B2B distributor. Forward-thinking music distribution and marketing services. Industry-leading technology.
A Downtown Company
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