Client Support Engineer

Posted 10 Days Ago
Be an Early Applicant
Hiring Remotely in Delhi, Connaught Place, New Delhi, Delhi
In-Office or Remote
1-5
Junior
Digital Media • Information Technology • Software
The Role
Install, configure, and test cybersecurity solutions at client sites. Troubleshoot deployment issues, coordinate with client teams, and maintain logs and reports. Conduct training for client staff and support acceptance testing.
Summary Generated by Built In

·        Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.

·        Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.

·        Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.

·        Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.

·        Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.

·        Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.

·        Support acceptance testing and handover documentation.

·        Follow change management and security best practices during deployment.

Required Qualifications and Experience

·        Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.

·        1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.

·        Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).

·        Working knowledge of operating systems (Windows/Linux) and endpoint security tools.

·        Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.

Top Skills

Dlp
Linux
SIEM
Soar
Windows
Xdr
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The Company
HQ: Gauteng
177 Employees
Year Founded: 2015

What We Do

InfyStrat Software Services is an IT Strategic partner for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment.InfyStrat being a global leader in IT services, digital, business solutions, consulting, technology, outsourcing, and next-generation services, we are helping enterprises renew themselves while also creating new avenues to generate value. Our continued industry-leading growth is a testament to the certainty our clients experience every day.

Infystrat helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services, and vertically aligned business model. Infystrat is globally recognized for its strategic and innovative approach towards delivering business value and its commitment to sustainability. InfyStrat champions optimized utilization of natural resources, capital, and talent. In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Infystat is well-positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.

Infystrat provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.

InfyStrat operates in Africa, US & India whilst planning to expand its operations in Europe, the Middle East, and Australia regions and has delivery centers in India (Bangalore, Pune & Mumbai), Johannesburg & US (TN).

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