Client Support / Communications

Posted 3 Hours Ago
Be an Early Applicant
Philadelphia, PA
1-3 Years Experience
AdTech
The Role
The role involves supporting clients and leading teams of customer service and sales representatives. Responsibilities include overseeing new account managers, conducting training, managing sales initiatives, collaborating with operations, and tracking lead status. The position focuses on developing business acumen and achieving sales targets through effective communication and management strategies.
Summary Generated by Built In

We are is searching for a talented individual to fill the entry-level Client Support role in our branch office as part of our Client Support team. Through extensive hands-on training, personal mentorship, and professional growth opportunities, we develop our entry-level Client Support and Sales Associates through our account management training program. 

Once trained thoroughly as a Client Support Associate, you will have the opportunity to oversee new account managers and you will coach and lead a team of customer service and sales representatives to achieve sales goals and maintain our exceptional customer service standards. Those objectives are met by conducting team meetings and one-on-one coaching sessions. While working with your team, you will also evaluate and determine if delegation for the Account Managers is acceptable based on their learning abilities. By utilizing underwriting guidelines, you are empowered to make the appropriate decision as to which tasks the team can take on at their level.

What you’ll get out of this opportunity:

  • Learn strategic business development, client support, and sales tactics through our daily meetings and how to effectively manage an account
  • Effectively present the value of our clients’ renowned products and services to prospective clients. 
  • Partner with your Client Support Manager on how to create customized plans to support sales cycles and drive urgency for our clients’ products
  • Execute skilled collection of business intelligence on companies, leads, and qualified potential customers. 
  • Develop, execute, achieve, and maintain sales initiatives/goals based on senior management feedback, territory performance, and organizational goals
  • Collaborate with the operations team and customers to evaluate account performance, identify refinements and improvements and implement solutions
  • Track and report to senior management on a frequent basis the status of all leads, proposals, pipeline performance, and negotiations

What you’ll need:

  • A Bachelor’s degree (all majors welcome) is preferred, hands-on experience will also be considered
  • The ability to thrive in a competitive environment alongside our other Account Managers
  • Relevant work or internship experience in business development, sales or account management 
  • Unmatched ability to establish credibility with senior-level executives 
  • Advanced computer and internet search skills is an asset within our firm
  • Varsity-level communication, writing, problem-solving, and time management skills 

Why you’ll want it:

Our firm offers a clear career path for advancement highlighting a unique training curriculum specifically designed to foster a long-term career in our field. All team members enjoy competitive compensation, regular bonus opportunities, paid travel opportunities, and positive company culture.

The Company
HQ: King of Prussia, PA
12 Employees
On-site Workplace

What We Do

We are Advanced Axis - the engine room for creative production. We bring together creative thinking and production expertise to magnify brands and their stories. We empower organizations to achieve their most ambitious growth goals without the cost of in-house marketing teams. Through the years, we have come to be known as champions of professional growth for our focus and endeavors. Be it giving our clients the best work or taking care of our team, and we have outdone our competitors in all the areas.

Marketing Firm Pennsylvania
At Advanced Axis, we know how to carefully target the right people and create the buzz around our clients’ offerings. We always strive to provide excellent quality work, exceptional customer service, and great value for money. We build experiences where consumers can connect with brands the same way they connect with one another. Our data-driven and award-winning marketing strategies have helped telecommunications and home improvement firms to grow rapidly in no time.

Our team and culture are redefining the definition of a professional marketing firm. It’s about building a space where you can be encouraged and be encouraging, a setup where you can grow and feel a sense of belonging and camaraderie. We are nothing like other organizations where associates feel stagnant and unambitious due to monotonous work culture. At Advanced Axis, you will learn all the behind-the-scenes of operating the office and be part of an organization that plays a crucial role in ensuring stability and performance while having fun.

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