Client Support Associate

OVERVIEW OF 73 STRINGS:

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.

Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures.
Senior Associate, Client Support

As a Senior Associate in our Client Support team, you will become a connoisseur of our product suite, delivering unparalleled support and training to our clients. This role encourages collaboration with cross-functional teams to drive innovative solutions that have a global impact.

The ideal candidate demonstrates proficiency in leveraging AI tools to automate workflows and optimize daily output. We value individuals who proactively integrate emerging technologies to enhance efficiency and deliver high quality results.

Please note: Applicants should expect to work weekends as part of their regular schedule.

• Achieve proficiency in financial products we support, focusing on our monitoring & valuations tools.

• Provide superior client service, offering prompt and effective resolutions to application support inquiries.

• Troubleshoot client issues with accuracy, working alongside internal teams to document and deploy solutions.

• Manage all support channels, ensuring efficient and competent responses to client inquiries, while juggling multiple requests.

• Maintain meticulous records of client interactions, both written and verbal, within our internal systems.

• Engage regularly with management, fostering collaboration across business lines and regions.

• Guide clients towards Client Success Managers or training resources to maximize organizational product utilization.

The ideal candidate is a professional who is a rapid learner of new technologies and financial products. You possess exceptional communication skills, engaging clients effectively. Your detail-oriented approach and passion for resolving complex issues are matched by your ability to provide clear, step-by-step solutions.

Education & Experience

• A bachelor's or master's degree (or equivalent).

• 5+ years of relevant client-facing experience required.

• Experience establishing and running support functions, with a focus on building and optimizing processes to enhance efficiency and productivity.

• Demonstrated ability to scale support functions, implement scalable solutions, and apply best practices for consistent service delivery.

Technical Skills

• Strong Excel skills and a robust understanding of financial markets and securities.

• Familiarity with API (REST & SOAP) and SSO is beneficial.

• Aptitude for swiftly mastering new technologies and financial products.

Domain Knowledge

• Interest and/or experience in private markets software solutions is a plus.

• Understanding of Private Equity and Private Credit valuation methodologies and approaches is valuable.

Soft Skills

• Excellent written and verbal communication skills.

• Comfortable navigating challenging concepts and complexity.

• Capacity to assimilate and implement new information quickly, while maintaining current job performance.