At Highland Management Group, we are seeking a Client Support Associate who is committed to delivering outstanding customer service and building long lasting relationships with our clients.
As a Client Support Associate, you will be an integral part of our team, providing face to face customer service support and ensuring that each client receives the highest level of care and attention. This is a great opportunity for someone who's passionate about customer service and eager to make a positive impact in a fast paced environment. Apply today and join our Client Support Associates team!
You will be responsible for delivering exceptional customer service through face to face customer service interactions. As a Client Support Associate, you’ll assist clients with inquiries, resolve issues, and help maintain strong client relationships to ensure their satisfaction with our products and services.
Key Responsibilities as a Client Support Associate:
- Provide customer service by responding to client inquiries face to face, ensuring their needs are met with professionalism and care.
- Handle client issues with a focus on finding effective solutions through face to face customer service interactions and follow up communication.
- Support clients through the onboarding process, offering guidance and assistance to help them fully understand and utilize our services.
- Troubleshoot and resolve client issues, ensuring satisfaction while maintaining a high standard of customer service.
- Participate in daily morning meetings with fellow Client Support Associates to strategize and exchange feedback.
Key Requirements as a Client Support Associate:
- High School Diploma or equivalent.
- Previous experience in customer service, particularly in face to face or retail environments.
- Strong interpersonal and communication skills to provide excellent customer service and resolve any client issues effectively.
- A reliable car and the ability to travel to various field locations as needed.
- Ability to manage multiple tasks and responsibilities in a fast paced environment.
- Able to remain on your feet for extended periods of time.
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What We Do
Highland Management Group has earned a name as a valued partner to our clients by forming an elite group of experts who share a passion for achieving great things. We are happy to work with the most qualified marketing experts who, with their creativity, helps us shine in the industry. We have appreciated and sustained productive talent and then utilized that talent to achieve marketing results for clients.
At Highland Management Group, we believe passionate people deliver better. We don’t merely demonstrate how to do a job; we develop our new associates into business professionals.
We take continued growth and development seriously; these aspects are non-negotiable for the organization and our team. It is only natural then that we invest generously in the development of our team. Once onboard, we pair each new associate with a seasoned mentor who takes on the responsibility of transforming said associate into a successful manager. Our continued focus is on providing our team with the best learning tools and fueling the organization’s expansion plans and goals of opening new offices in newer markets. We implement a one-on-one approach with our trainees to capitalize on their individual strengths and pave the way for the all-around personal development of our associates.
