The Role
Provide exceptional support to new and existing clients of a healthcare SaaS application through training, ticket resolution, and onboarding. Track issues, document software problems, and collaborate with development teams on feature priorities.
Summary Generated by Built In
Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.
Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.
Responsibilities
- Learn and understand the Infusion Center healthcare model
- Onboard new clients onto and support existing clients on our healthcare SaaS application
- Troubleshoot and document software operational and technical issues
- Respond to client support issues, report bugs/issues and feature requests
- Provide excellent client service with friendly, professional responses
- Create client training materials, draft release notes, and help prioritize development of new features
- Go beyond your comfort zone when needed
- Be an awesome addition to our growing team
Qualifications
- Bachelor's degree, required
- 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required
- Proven track record of achieving and exceeding measurable goals
- Must be detail-oriented, able to multi-task and be extremely organized and efficient
- Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
- Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
- Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
- Experience in information technology and technical support a plus, but not required
- Able to work independently (but understand we won’t leave you on an island)
- Some travel required (10%)
About WeInfuse
Come join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.
Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. We use E-Verify to confirm the identity and employment eligibility of all new hires.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.
Top Skills
Adobe Acrobat
Google Suite
Healthcare Saas
Microsoft Office Applications
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The Company
What We Do
WeInfuse is a web‐based application that centralizes and streamlines all aspects of infusion center management solving extensive and expensive pain points for the significantly under-resourced channel that delivers specialty biologic infusion medications, the fastest growing segment in pharma.
