Client Success Specialist

Type: Hybrid

About Droit:
At Droit, we build mission-critical, breakthrough products to advance global regulatory compliance and real-time controls. We are pioneers in computational law and automating intelligent decision making. We see the complexity of rules and regulations as an opportunity.  With our award-winning, patented platform, we help our clients systematically identify the right action and improve operational efficiencies in an ever-changing regulatory environment. 

We value intellectually curious, creative people who enjoy solving challenging, interesting problems and building breakthrough products. Our culture and organizational model encourage accountability, collaboration and personal development.  
About this role:
Droit's Client Success team is the driving force behind ensuring our clients not only adopt but thrive with our solutions. We're seeking a proactive Client Success Specialist to deliver best-in-class support and cultivate strong, ongoing relationships with our valued client partners.
In this role, you'll be instrumental in maintaining a high level of client satisfaction through proactive engagement, expert guidance, and a deep understanding of their evolving needs. You'll work closely with clients to facilitate seamless product integration, optimize their use of our platform, and consistently demonstrate the value of our partnership. A core part of this role is identifying opportunities to automate or streamline tasks, allowing the team to dedicate more time to strategic, value-added activities. You'll also collaborate with internal teams to address client feedback and contribute to the ongoing enhancement of our products and services.
This is an exceptional opportunity to shape the client journey and build lasting relationships in a dynamic FinTech environment. If you're passionate about delivering exceptional service and fostering long-term client success, we encourage you to apply.
What you’ll do in this role: 

• Establish strong relationships with clients at all levels of their organization and ensure that they receive exceptional service and support
• Understand clients' goals and objectives and develop strategies to help them achieve those goals, including gathering feedback to inform further product development
• Build an in-depth understanding of Droit’s products and services and provide technical expertise and BAU production support to customers
• Provide expert guidance to clients in how to use Droit products to prevent possible issues and provide guidance when issues do occur
• Collaborate and coordinate with internal teams to resolve issues and improve client satisfaction
• Plan and manage the delivery of on-prem and cloud deployed products, upgrades, and enhancements to clients
• Act as a liaison between clients and Droit's Business and Product Development teams, provide insights on emerging trends, cross-selling and upselling opportunities for products and services to customers
• Develop and implement processes and procedures to improve the client experience and ensure successful product or service delivery
  

What we are looking for: 

• 5 - 8 years in a technical client success, technical account management or client integration/implementation role
• Proven ability to build and maintain strong client relationships and communicate effectively in written and oral formats
• Experience in enterprise software implementation/support and an understanding of network principles
• Experience managing cloud-based architecture/applications (AWS) 
• Strong project management and analytical skills, with a focus on data-driven decision-making and problem-solving
• Familiarity with financial regulation, derivatives clearing, and electronic execution (MiFID II/MIFIR, Dodd Frank, EMIR) is highly desirable
• Familiarity with a scripting languages, (e.g. Python)
• ​Experience with Data Mapping / ETL
  

What we offer:

• Competitive compensation, including retirement benefits, and equity in a scaling FinTech firm
• Holistic benefits for you and your family to support your physical and mental health
• A commitment to growth through continuous feedback and experiences
• The opportunity to work in close-knit, global teams
• Flexibility for where you work and purpose for when we come together in person
  

NYC Salary Information:
We estimate that the base salary for this NYC-based role will be $140,000 - $175,000, plus equity, inclusion in Droit's discretionary bonus program, and benefits. Individual salaries are determined by factors such as experience, job-related skills, and relevant education. 

A little more about Droit:
We believe in maintaining a diverse, innovative and inclusive workforce. Our people join us from a variety of backgrounds, and these diverse experiences help fuel our growth and ensure that our clients receive best-in-class products. 
As we scale, we continue to commit to equal employment opportunity regardless of race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability or Veteran status or any other legally protected characteristics. 
For more details on the company, please visit our website.