As a Client Success Specialist, you will take ownership of client relationships, making sure each school receives the support and guidance needed to succeed with our services. A deep understanding of each school’s unique needs will be key to delivering an exceptional client experience and making a direct impact on student success. You will work closely with your POD, which includes a Data Specialist and a Teaching and Learning Specialist.
Success in this role depends on building professional relationships rooted in transparency, trust, and mutual respect. Clear and consistent communication with your POD, the Operations Team, and other teams across Proximity Learning, Inc. (PLI) will be essential.
What You’ll Do
Onboarding and Implementation
- Plan and facilitate onboarding meetings, training sessions, and key stakeholder interactions at the district and school level.
- Gather essential client information to enable the delivery of customized services specific to school needs.
- Act as a partner with school champions to align on goals and expectations; collaborate in identifying challenges and applying creative solutions.
- Visit client sites as needed to support successful implementations.
Client Communication and Engagement
- Proactively engage with clients throughout the contract duration, ensuring satisfaction and addressing any concerns.
- Remain accessible and responsive during school hours to promptly resolve urgent issues.
- Support clients in utilizing PLI platforms, including facilitator and student enrollments, as well as managing grading and attendance reporting.
- Regularly meet with clients to review progress, address concerns, and highlight successes.
Team Collaboration
- Communicate accurate and timely information to POD team members.
- Collaborate with the Teaching and Learning Specialist so teachers receive client-specific information, training, and support.
- Work closely with teams across PLI to provide clients with the best possible service.
Qualifications
- Experience working in K-12 education
- Master’s Degree (preferred but not required)
- Passion for delivering exceptional client services
- Exemplary verbal and written communication skills
- Strong interpersonal skills, including building and maintaining positive relationships with clients and internal teams
- Effective problem-solving and critical-thinking abilities
- Organizational and time management skills
- Thrives in a dynamic and varied environment
- Highly effective collaborator who excels in a team environment
Please use the link below to complete our Culture Index Survey. Candidates will not be considered for this position without completing this survey.
https://surveys.cultureindex.com/s/H65Y13ZG2l/69423
Skills Required
- Experience working in K-12 education
- Passion for delivering exceptional client services
- Exemplary verbal and written communication skills
- Strong interpersonal skills and ability to build/maintain positive relationships
- Effective problem-solving and critical-thinking abilities
- Organizational and time management skills
- Ability to thrive in a dynamic and varied environment
- Highly effective collaborator who excels in a team environment
- Master's Degree
- Complete the Culture Index Survey (application requirement)
What We Do
Proximity Learning partners with districts to solve teacher vacancies by livestreaming certified teachers, from all over the country, into physical classrooms for all subjects. Having already served over 150 districts and 45,000 students, Proximity Learning is committed to connecting all learners with the expert teachers they deserve. Proximity Learning facilitates district course subject needs by providing live, real-time, teacher-led instruction through video conferencing software, ensuring students do not miss out on valuable math, world language, SPED, science, or elective subjects. Each student is given access to instruction through a laptop where they can view and interact with their teacher; students and instructors communicate with each other in real-time via webcam and via text-chat. Proximity Learning teachers are the most important part of closely approximating the experience of a traditional brick and mortar classroom setting - we value those with a passion for teaching, the ability to be autonomous, and a strong drive to connect a diverse group of students across the United States with the quality teachers they deserve. Our teachers work from home and get paid a competitive salary based on experience. Additionally, we offer growth opportunities and bonuses based on student success. If that sounds like something you’d like to be part of, we’d love to hear from you about our current open positions. Avoid scams! If you're interested in joining PLI, we will always ask you to apply through our applicant dashboard in PLI Connect! All candidates can apply through our applicant dashboard at https://proxlearn.pliconnect.com/. Rest assured, we'll only consider candidates who have completed an application through this website, and have undergone a virtual face to face interview. Any communication regarding your application will come from an email address ending in @proxlearn.com. Our IT team works extremely hard to make sure everyone's data is secure.
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