Are you a looking to jump start your career as part of a dynamic customer service team? ABCorp 3D is actively seeking candidates for a 3D Customer Service Specialist position. We are looking for individuals with a positive attitude, who are highly motivated self-starters. Candidates with strong communication skills, outstanding phone etiquette, attention to detail, and proven ability to multitask will be considered.
Duties and Responsibilities:
- Reporting to the Additive Customer Service Manager, assist in managing customers’ orders from web portals both ABCorp 3D and customer portals, which includes data entry into ABCorp 3D’s ERP system, Work Order entry as well as managing the milestones and delivery schedules of the orders in the portal
- Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
- Responsible for customer satisfaction and service excellence in terms of order treatment and follow-up
- Support the customer service team, on a day-to-day basis, on tool usage, process deployment, and product knowledge
- Responsible for the internal coordination and follow-up of customer requests and issues
- Attend customer meetings and assist customers when visiting the office
- Participate in weekly, internal production status meetings
Qualifications, Knowledge, and Skills:
- Highly effective service skills including professional demeanor and outstanding phone etiquette
- Strong communication skills including the ability to craft professional emails and client related documents
- Experience with ERP systems preferred
- Ability to quickly grasp computer software
- Must be proficient in the use of Microsoft Office
- Ability to work well in time-sensitive situations where customer satisfaction is the goal
- Ability to multitask in a fast-paced environment
- Must demonstrate problem-solving skills
- Must be customer service oriented
- Must be team oriented
- Must be able to work autonomously
- Must demonstrate excellent organizational skills
- Experience in printing and/or manufacturing environment desired but not required
Education and Experience:
- Bachelor’s degree preferred
- 2+ years of experience in customer service OR sales support OR relatable field
We are located in the Dedham/Needham/West Roxbury Area!
Skills Required
- Outstanding phone etiquette and professional demeanor
- Strong written and verbal communication skills
- Attention to detail
- Ability to multitask in a fast-paced environment
- Experience with ERP systems
- Ability to quickly grasp computer software
- Proficiency in Microsoft Office
- Problem-solving skills
- Customer service oriented
- Team oriented and able to work autonomously
- Excellent organizational skills
- Experience in printing and/or manufacturing environment
- Bachelor's degree
- 2+ years of experience in customer service, sales support, or a related field
ABCorp (American Banknote Corporation) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABCorp (American Banknote Corporation) and has not been reviewed or approved by ABCorp (American Banknote Corporation).
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Fair & Transparent Compensation — Feedback suggests posted salary bands for select mid‑senior roles signal competitive pay and clearer expectations in those tracks. Technical and professional roles are portrayed as paying materially better than hourly or entry roles.
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Leave & Time Off Breadth — Feedback suggests the benefits menu includes paid holidays, sick leave, bereavement leave, and family leave. Some accounts portray vacation and holiday time as acceptable in parts of the business.
ABCorp (American Banknote Corporation) Insights
What We Do
From our nation’s earliest days, ABCorp has been a trusted force in security and innovation. In 1795, the federally chartered Bank of the United States entrusted American Bank Note Company with the critical mission of producing counterfeit-resistant currency for the young Republic. This early history established our company, now known as ABCorp, as a pioneer in secure printing, with innovations that served not only American banks but also international clients, a legacy that shaped our evolution into a global leader in secure manufacturing. What began with protecting America’s financial foundation now drives cutting-edge solutions that safeguard organizations worldwide. Today, ABCorp sits at the intersection where authentication, payments, and secure access embrace next-gen (including additive 3D) manufacturing to meet the demands of a digitally driven world. We have built 230 Years of Expertise – no one knows secure manufacturing and authentication better, and no one has done it longer. We maintain global reach and compliance with eight locations around the world, and we’ve been trusted by fintechs, financial institutions, healthcare companies, governments, and brands across 120+ countries. We deliver end-to-end innovation through high-security, state-of-the-art facilities that are incubators for advancements in payments, secure access, and additive manufacturing.
Why Work With Us
We have built 230 Years of Expertise – no one knows secure manufacturing and authentication better, and no one has done it longer.
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