Make Your Mark at Ipsos
Are you naturally curious, analytical and passionate about creating exceptional customer experiences? Do you enjoy working with data, building client relationships and uncovering insights that drive action? Join our Channel Performance team and help some of the world's leading brands improve their customer experience.
About the Role
As a Research Executive within Ipsos Channel Performance (ChP), you'll play a key role in delivering mystery shopping programmes that help clients understand and improve customer experience and operational performance. Channel Performance is the UK's largest provider of mystery shopping services, working with leading organisations across retail, hospitality and telecommunications.
You'll be responsible for the day-to-day management of a portfolio of client programmes, ensuring projects are delivered accurately, on time and to the highest quality standards. Working closely with clients, operations teams and mystery shoppers, you'll help solve problems, streamline processes and turn complex data into meaningful insights.
This is a fantastic opportunity for someone looking to build a career in research and client management. You'll gain exposure to a wide range of industries, develop strong analytical and stakeholder management skills, and work alongside experienced colleagues in a collaborative and supportive environment where your work will have a direct impact on client decision-making.
About You
Essential Skills
- Excellent attention to detail.
- Strong analytical skills and confidence working with large datasets.
- Ability to identify key findings and translate data into meaningful insights.
- Strong organisational and time management skills.
- Confident communicator with the ability to build effective client relationships.
- Ability to follow established processes while proactively identifying improvements.
- Strong Microsoft Office skills, particularly Excel and PowerPoint.
- Proficiency in AI use and adoption to enhance day-to-day tasks.
Desirable Skills
- Previous experience within mystery shopping, customer experience or market research.
- Understanding of retail, hospitality or telecommunications sectors.
- Passion for understanding people, customer behaviour and market trends.
- Experience producing client-facing reports and presentations.
- Ability to remain calm and effective in a fast-paced environment.
Behaviours
Aligned to Ipsos' Ignite behaviours, you'll demonstrate:
- Analytical thinking.
- Curiosity and continuous learning.
- Resilience, flexibility and agility.
- Creative problem-solving.
- Empathy and active listening.
- Strong customer and service orientation.
- Motivation and self-awareness.
Benefits
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.
We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.
Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
Ready to have an impact? Apply now!
The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.
Skills Required
- Excellent attention to detail
- Strong analytical skills and confidence working with large datasets
- Ability to identify key findings and translate data into meaningful insights
- Strong organizational and time management skills
- Confident communication and ability to build effective client relationships
- Ability to follow established processes while proactively identifying improvements
- Strong Microsoft Office skills, particularly Excel and PowerPoint
- Proficiency in using and adopting artificial intelligence to enhance daily tasks
- Previous experience in mystery shopping, customer experience or market research
- Understanding of retail, hospitality or telecommunications sectors
- Experience producing client-facing reports and presentations
- Ability to remain calm and effective in a fast-paced environment
Ipsos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsos and has not been reviewed or approved by Ipsos.
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Leave & Time Off Breadth — Time-off policies include generous vacation allowances, paid sick time, volunteer days, Summer Fridays, and an extra birthday day in some regions. Allowances in some markets increase with tenure and include options to buy or sell holiday time.
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Healthcare Strength — Health coverage spans multiple medical plans, dental and vision care, an Employee Assistance Program, and employer-funded income protection and life assurance in certain regions. Private medical coverage is offered for some levels, alongside mental health support resources.
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Parental & Family Support — Paid parental leave is available across regions, with multi-month options and equal maternity and paternity leave in the UK. Flexible working approaches and family-friendly policies are emphasized.
Ipsos Insights
What We Do
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2019: 2,003.3 million euros
