About Showpass
At Showpass, we’re reigniting the joy of live experiences.
We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events.
But we’re not just a ticketing company.
We help event organizers grow their businesses, bring new creators into the live events space, and build technology that performs in real-world, high-pressure environments where reliability matters.
We’re proud to be recognized as:
- Canada’s Most Admired™ Corporate Cultures (2024 & 2025)
- CanadianSME Fastest Growing Company (2024)
- Deloitte Technology Fast 50 (#20, 2024)
The Role: Client Success Representative (CSR)
Location: Calgary, AB
Role Overview: This role is a dedicated support partner to our Client Success Managers (CSMs). To start, each CSR will likely support ~3 CSMs. The CSR will work directly with the clients within those CSMs’ portfolios, acting as an extension of the CSM to support day-to-day needs, execution, and overall client experience.
The Responsibilities:
Client Support & Relationship Building
- Act as an additional point of contact for client questions, requests, and support needs
- Build strong, trust-based relationships with clients through responsiveness, professionalism, and genuine care
- Maintain a high level of polish in communication (written and verbal)
- Partner closely with CSMs to ensure a seamless client experience
- Participate in rotating on-call schedule as required
Technical Execution & Operational Support
- Assist with event setup and builds within the product
- Create and maintain client reports
- Help identify trends, insights, and opportunities across client activity
- Support general account execution and follow-ups
AI, Automation & Tooling
- Work with internal teams to build automations, agents, and workflows that improve both client and internal efficiency
- Leverage AI tools to streamline processes and enhance output
- Continuously look for smarter, more scalable ways of working
- Be curious and hands-on with new tools (especially in the “build your own app / automation” space)
On-site Client Support
- Provide on-site support for client events (including evenings and weekends as needed)
- Travel may be required across Canada and the US
- Be willing to jump in wherever needed during events (e.g., ticket scanning, troubleshooting, answering customer questions)
- Stay calm under pressure and represent the company well in-person
- Bring energy, adaptability, and a “roll up your sleeves” attitude
The Qualifications:
- Post secondary education is an asset
- Experience in a customer/client-facing role is required
- Experience working for a technology company in a B2B2C industry and/or an events company is an asset
- Comfortable working with spreadsheets and client data, with strong attention to detail and data accuracy
- Strong communication skills with a high degree of professionalism and polish
- Highly organized with strong attention to detail
- Comfortable managing multiple priorities across different stakeholders
- Naturally relationship-oriented; builds trust easily and authentically
- Genuinely enjoys working with clients and helping solve problems
- Curious and proactive, always looking for better, faster, smarter ways to work
- Technically savvy and excited about AI, automation, and new tools
- Comfortable with ambiguity and learning on the fly
- Positive attitude with a team mentality
- Must be confident, personable, and adaptable when working on-site with clients
- Quick thinker who can problem-solve in real time
Why join Showpass
We’re not just another ticketing company - we’re building the next generation of event tech. In addition, you’ll get some amazing benefits:
- Competitive compensation and performance bonus
- Employee Stock Option Plan
- Unlimited PTO
- Daily breakfast & lunch from our in-house Chef
- Comprehensive benefits plan (incl. generous health & wellness spending account)
- Annual Learning & Development allowance & monthly “Curiosity Talks”
- Quarterly team bonding & annual hackathon
- Insider Pass event credits to experience the live events we power
- Dog-friendly office environment
Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualified applicants selected for an interview will be contacted.
Skills Required
- Experience in a customer/client-facing role
- Post secondary education
- Experience working for a technology company in B2B2C
- Strong communication skills
- Highly organized with attention to detail
- Technically savvy and excited about AI and automation
What We Do
We help make your events great! Showpass is a venue and event management software company building next-generation tech to empower anyone running ticketed events with the tools to make a bigger impact on their customers. Our tools combine cutting-edge software and hardware for seamless online and offline sales, while delivering event management operational tools on the same integrated platform. But what makes us different? Showpass offers a unique platform for collaboration between the key groups that power events. From venues, to organizers, to street teams, to attendees, we are focused on bringing people together through the magic of live events. We also happen to be powered by the most talented team in the industry, fostering innovation, creativity and disruption. These pillars support the Showpass culture which is built on a love for events, and all things food. That’s what makes us the fastest growing Canadian ticketing company. For Interviews, Press kits, and other inquires please contact [email protected]
