Classification: Non-Exempt
Manager: Client Success Team Lead
Duties:
The Client Success Representative (“CSR”) is an integral member of Axiom’s Client Success (“CS”). The CSR is primarily responsible for maintaining client relationships. The CSR will maintain accounts in the Small Market range and assist members of the Sales department with accounts. The CSR will be accountable for overseeing professional, efficient completion of customer support functions at Axiom. The CSR will be accountable for utilizing strong written and verbal communication skills to provide exceptional customer service to all internal and external facing Axiom clients. Additionally, the CSR will have other duties and responsibilities as determined from time to time by the Client Success Team Lead.
Essential Functions:
The essential functions of the CSR are to:
- Provide support services to customers in a fast-paced environment.
- Assist Account Managers with management of accounts.
- Assist NCLs, Finance and IT Departments with inquiries regarding services, products, and technology.
- Oversee Small Market client accounts serving as a point of contact; build and maintain strong, long-lasting client relationships; establish consulting style relationships that provide additional resources and training.
- Collaborate across departments.
Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 3 years with a focus on Customer Support or related fields.
Physical Requirements:
- Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required,
- This is a remote position; however, regular, predictable attendance is required.
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What We Do
Axiom Medical is revolutionizing the health security pathways towards new modern workplaces!
Building on our over 20 year history of providing nationwide occupational health management programs, Axiom has now expanded our reach by developing innovative solutions for onsite population health surveillance and management of contagious illness in the workplace.
Our best in class solutions mitigate risk, while promoting the health and wellness of your workforce population.
Industries we support include: TV & Film, Gaming, Oil & Gas, Manufacturing, Construction, Transportation, Food Service & Delivery, Travel & Hospitality, Education, Maritime Services, and Warehousing and Shipping.
Axiom Medical’s full suite of total worker health services include:
OnSite Services – Mobile Testing, Lab Services, Medical/Safety Staffing:
COVID-19 Testing, Flu Testing, Strep Testing, Regulated Exam Programs, Vaccination Programs, Health/Safety Supervisors, COVID Compliance Managers, Nurse Testers, Project Managers
CheckIn2Work and CheckIn2School Apps – Daily Health Attestation App:
Real-Time Health Reporting Technology for Protection of Workforce and Student Populations
CRIA and Contact Tracing - Contagious Respiratory Illness Assessment and Management:
Symptom and Exposure Monitoring for Medical Management of Contagious Illnesses
ICM – Nurse Triage and Incident Case Management:
24/7 Nationwide Telephonic Management of Workplace Injuries
OHP – Occupational Health Programs:
DOT Testing, Drug/Alcohol Testing, Pre-Employment Physicals, Hearing Conservation Programs, Respirator Fit & Pulmonary Function Testing, Functional Capacity Exams
EAM – Employee Absence Management:
Absence and Leave Management Programs Facilitated by Registered Nurses, FMLA, Short Term Disability, Occupational Return to Work, Medication Reviews
