Essential Duties and Responsibilities:
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels and media.
- Acknowledge and resolve customer complaints in a timely and satisfactory manner while always adhering to the Company’s Core Values.
- Know our products and services inside and out, so that you can answer questions and sell solutions.
- Process BOLs, orders, forms, applications, requests and other recurring materials.
- Keep records of customer interactions, transactions, comments and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Assist with onboarding, training, or knowledge-sharing with team members as needed.
- Ensure customer satisfaction and provide professional customer support.
- Engage in additional projects or tasks as assigned.
Education and/or Work Experience Requirements:
- 0–3 years of customer service, client support, sales support, administrative support, logistics, or related experience preferred.
- College Degree preferred. High School Diploma required.
- Experience working in the transportation or logistics industry is preferred but not required.
- Knowledge of and demonstrated proficiency with Microsoft Office Suite.
- Must possess excellent and accurate organizational skills to ensure all work is completed in a timely fashion.
- Outstanding communication skills to clearly articulate at all levels is critical.
Physical Requirements:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.
Physical:
- Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-10 pounds).
- Tasks may involve extended periods of time at a keyboard or work station.
- Some tasks require the ability to perceive and discern visual cues or signals.
- The ability to communicate orally.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- High School Diploma
- 0-3 years of customer service, client support, sales support, administrative support, logistics, or related experience
- College degree
- Proficiency with Microsoft Office Suite
- Excellent organizational skills and accuracy
- Outstanding written and verbal communication skills
- Transportation or logistics industry experience
What We Do
Pace - Solving Logistics Together We work with you to build versatile logistics solutions. Pace specializes in final mile logistics solutions to help you meet the evolving needs of your customers. With a growing line haul network, regional cross-dock and pool point facilities, final mile delivery expertise, and courier services, you can count on us to get the job done. Great customer care arises from a strong culture, so we invest in ours to serve you better. Serve Relentlessly, Do the Right Thing, Get the Job Done, Do What You Say, and Always Improve are the Pace Values you can expect to drive your business forward.
