As a Client Success Manager, you will own day-to-day relationships with healthcare clients, ensuring they maximize value from SuperDial’s AI-driven RCM solutions. You will focus on onboarding, adoption, and performance optimization across revenue cycle workflows, acting as both a trusted advisor and a hands-on problem solver.
About the Role:
Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management.
Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden.
Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency.
Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues.
Deliver customer training on best practices for AI adoption and revenue cycle optimization.
Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows.
Escalate and track customer issues, ensuring timely resolution and high satisfaction.
About You:
3+ years of experience in customer success, healthcare SaaS, or RCM operations.
Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes.
Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM).
Strong communication and problem-solving skills.
Experience working with operational or billing teams in healthcare environments is a plus.
What’s in it for you?
• The opportunity to own and drive customer success at a rapidly growing AI-powered healthcare company.
• A fast-moving, entrepreneurial culture where your work directly impacts customer satisfaction and retention.
• Competitive salary, performance-based bonuses, and benefits, including health, dental, vision, and equity options.
Who we are:
SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize revenue cycle management and operational efficiency. Our customer success team ensures clients experience seamless onboarding, rapid adoption, and ongoing innovation. Join us and help shape the future of AI in healthcare.
The base salary for this role ranges from $110,000 to $150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.
Skills Required
- 3+ years of experience in customer success, healthcare SaaS, or RCM operations.
- Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes.
- Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM).
- Strong communication and problem-solving skills.
- Experience working with operational or billing teams in healthcare environments.
What We Do
SuperDial is a voice AI company automating the phone calls that drain time and money from healthcare operations. Its voice AI agents handle benefits verification, prior authorization, claims follow-up, credentialing, and other RCM workstreams, freeing up revenue cycle teams to focus on what matters. Customers include leading provider organizations, billing companies, and payers.
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