Client Success Manager

Description

About ATB Technologies  

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

Job Description  

We are seeking a dynamic and client-focused professional to join our team as a Client Success Manager. In this role, you will establish and nurture trusted advisor relationships with our clients, ensuring they derive maximum value from our products and services. Your proactive communication strategies will drive high client satisfaction and engagement.

Main Responsibilities  

• Establish and foster a trusted/strategic advisor relationship with each assigned client, driving continued value of our products and services.
• Ensure high satisfaction, engagement, and support to clients through proactive communication strategies.
• Serve as an escalation point for account management problems, client issues, and communications.
• Play a crucial role in identifying and investigating potential projects and support needs for clients.
• Assist in developing multi-year lifecycle plans to help assigned clients meet their future business goals.
• Conduct Quarterly Business Reviews to ensure alignment with client goals and objectives.
• Collaborate with internal teams to determine necessary involvement, establish timelines, and manage time effectively to ensure client satisfaction.
• Provide ad-hoc reporting to clients using internal tools.
• Offer hardware/software procurement support and quoting.
• Maintain a working relationship with vendors to assist clients with solution requests.
• Assist with service level tracking and reporting.
• Keep engaged with current industry trends affecting our clients.

Requirements

• 2+ years of professional experience, including a background in software sales and technical expertise.
• Strong consultative selling skills with a demonstrated proficiency in understanding and meeting client needs.
• Experience in supporting and selling Microsoft products, servers, networks, and desktops.
• Strong conflict resolution skills, our clients will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
• Professional oral/written communication and executive-level presentation skills.
• Exceptional time management skills and meticulous attention to detail in all tasks and projects.
• Adaptability to a fast-moving, dynamic environment, managing clients in multiple verticals.
• Ability to work well with teammates and to partner with the Technical Account Manager to provide best-in-class service to assigned accounts.
• Familiarity with industry trends.
• Strong interpersonal skills and self-motivation.
• Proficiency in articulating technical concepts to clients with clarity.
• Bachelor's degree is required for this role.

What ATB Technologies Brings To The Table  

• Competitive compensation package, with full employee benefits package.
• Potential for quarterly bonuses based on performance.
• An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
• Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays.
• Company-paid lunch offered three days per week.
• Employer-paid Employee Health/Dental/Vision Benefits.