Client Success Manager

Job Description
Customer Success Manager
CSC, Paris
Full Time, Monday to Friday - 9am - 6pm
Hybrid
We are looking for an ambitious Customer Success Manager to join our growing team in France who will strengthen relationships with C-Level contacts and key decision makers across our important customer base.
The job involves relationship management, handling client issues as they arise, and strategically partnering with important decision makers. This position requires extensive client contact via phone, email and face to face meetings. The role would suit someone who understands the value of long-term relationships and who passionately helps us drive growth across our client base.
In this role you will:

• Build relationships with C-Level Executives / Key decision makers
• Manage customer relationships and address potential issues as they arise
• Handle budget, contractual, RFI/RFP discussions and retention activities
• Drive growth in assigned accounts through lead identification and close collaboration with the sales team
• Increase domain name registrations through providing strategic guidance
• Work on client briefs, hold client meetings, and telephone calls
• Develop effective client presentations
• Partner closely with our Service and Sales teams and where applicable Brand Protection team on the account

What skills do you need?

• Must be fluent in both English and French
• Having at least 2 years of relevant experience
• An energetic and enthusiastic willingness to assist customers
• Excellent analytical and problem-solving skills
• An interest in working with a variety of internal and external stakeholders
• The ability to think strategically to meet the clients' needs
• Effective communication and organizational skills

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.