Client Success Manager

Job Description
Client Management Specialist | Strategic Account Manager - DACH
Location: Wiesbaden, Germany
Working Hours: 40 hours a week, Monday to Friday - 8/9am - 5/6pm | Hybrid - 3 days in the office (Tuesday, Wednesday and Thursday)
We are looking for an organised and proactive customer service professional who speaks both German and English. You will manage a group of clients, deliver excellent service, and handle multiple tasks efficiently.
The role includes advising clients, managing contracts, negotiating, conducting business reviews, visiting clients, and resolving issues quickly and professionally. You will communicate regularly with clients and internal teams to ensure strong, long-term relationships.
The position involves frequent client contact, including face-to-face meetings and regional travel across Germany, Austria, and Switzerland. This role is ideal for someone who enjoys building long-term client relationships and wants to work with innovative technology and global brands.
In this role you will:

• Planning, facilitating and/or conducting negotiations
• Managing customer relationships and drive growth
• Maintain relationships, lead account planning and opportunity identification
• Revenue and customer satisfaction
• Deep understanding of customers' business goals and objectives
• Work on client briefs, hold face-to face client meetings, and telephone calls
• Maintaining thorough up-to-date notes, lead quotations and contracts through CRM system
• Develop effective client presentations
• Build relationships with C-Level Executives

What skills do you need?

• A commitment to, and experience in providing excellent customer service
• Fluent in German and English
• Excellent analytical, problem-solving skills and time management
• Detail-oriented multi-tasking in a deadline-driven environment
• Excellent analytical and problem-solving skills
• Ability to think strategically to meet the client's needs
• Excellent communication and organizational skills (verbal and written)
• Strong business acumen and ability to handle escalated client issues
• Ability to collaborate effectively with colleagues

Please note that this is not a sales role; it is strongly focused on customer service, relationship management, and long-term client partnerships.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.