HOW YOU WILL HAVE IMPACT
We’re seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies.- Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages.
- Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs.
- Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
- Represent ForceMetrics at industry events and conferences.
Requirements
WHAT YOU WILL DO
- Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems
- Travel to client sites to educate agencies about our product and provide product demonstrations.
- Proactively listen to and communicate customers’ pain points to internal teams
- Obtain a thorough understanding of customer workflows
- Demonstrate creativity with customer engagement and problem-solving
- Thrive in a multi-tasking environment, adjusting to priorities as they arise
- Serve as the main point of contact for customer inquiries and issue resolution
- Track customer health, adoption, and usage
WHAT YOU MUST HAVE
- 3+ years of customer success experience
- Empathy, Adaptability, Humility, Integrity, and Intuition
- Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills
- Ability to work with cross-functional teams and both technical and non-technical stakeholders
- Highly organized and detail-oriented, able to manage multiple accounts simultaneously
- Passionate about helping make a difference in the lives of many
- Experience using CRM tools.
- Enjoy working in a lean, fast-paced team where you can take the initiative and generate results every day
WHAT WILL MAKE YOU STAND OUT
- Early-stage tech startup experience
- Previous public safety experience
- HubSpot CRM experience
- Deep expertise in Customer Success Methodology, Renewal & Expansion Strategies, and Leadership built on teamwork and peer cooperation
- Experience with training content creation/LMS
Benefits
WHAT WE CAN OFFER
- A strong sense of mission for impacting real communities and solving complex societal problems
- Work alongside other top talent in a rewarding and enjoyable culture
- Company Equity
- Medical, Dental, Vision & Life Insurance
- 401(k)
- 100% Remote
- Standard holidays and paid time off
- Salary range for this position is Base Salary of $85K to $110K+ DOE
ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughout the United States, with a focus on better community outcomes through data.
We're venture-backed with a diverse founding team led by Andre McGregor, computer engineer and veteran FBI Special Agent turned entrepreneur, alongside a team of data scientists, software engineers, cybersecurity experts, and business operations leaders—many of whom have been law enforcement officers themselves, and have previously built successful companies.
We have a robust set of investors and an advisory board of active/retired police chiefs, government leaders, and technology innovators.
ForceMetrics™ values diversity, and we are proud to be an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. ForceMetrics™ will not tolerate discrimination or harassment of any kind based on any characteristics.
Company Industry: Information Technology & Services
Top Skills
What We Do
ForceMetrics was founded in 2020 to provide data analytics and enrichment applications to public safety agencies throughou
At ForceMetrics, we are in the business of solving some of the toughest societal problems through data science.
Our first product:
Transforming the way law enforcement and community services engage each other. We do this by analyzing and enriching some of the most interesting datasets in our extensible platform to produce actionable insights that will have direct impact on public safety, community, and daily life.
ForceMetrics provides deep insights to answer seemingly easy questions that oftentimes have difficult answers, such as:
- How do we search data easier?
- How do we train employees better?
- How do we identify risky situations quicker?
- How do we identify stress and burnout faster?
- How do we engage with our community better?
Our goal:
To transform decades-old and ineffective government data processes by leveraging our machine learning applications to increase operational capacity and community reach.
