The Role
The Client Success Manager at CompStak will onboard customers, manage relationships, resolve issues, drive business reviews, and ensure customer satisfaction and value growth.
Summary Generated by Built In
CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.
Location: Manhattan, New York
Hybrid: Three days in the office, subject to change
We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission. The Client Success Manager is a critical customer-facing role which provides daily support, guidance, and growth opportunities to our customers. As a CSM, you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their trusted advisor and advocate based on proactive account management, promoting customer satisfaction, and upsell/cross-sell/renewal of CompStak products and services. Join us and be a vital part of our continued success!
Responsibilities
- Proactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
- Manage the onboarding of new customers; Coordinate and deliver basic and advanced training, while advising customers on best practices
- Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
- Resolve customer issues, collaborate with other CompStak teams; approach all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentation
- Perform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and risk
- Consistently renew and expand customer contracts, meeting and exceeding personal and team goals
- Drive customer advocacy in the form of references, referrals, and case studies
- Actively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Go the extra mile to ensure our customers are successful!
Skills & Experience
- 3+ years’ experience in Account Management or SaaS Customer Success roles
- A verifiable track record of data driven customer retention and growth through passionate customer service
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Familiarity with the commercial real estate industry
- Working knowledge of Salesforce.com
- Undergraduate degree (BA/BS)
- Ability to leverage your creativity, intellect, and results-oriented attitude to advance CompStak’s vision for the future
The base pay ranges provided below are for NYC Metro-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than the NYC Metro area may differ based on the cost of labor in that location.
Pay Range: $100k-155k OTE.
About CompStak
Launched in 2012, we’ve built a network of over 30,000 brokers, appraisers and research professionals across the country, using a unique crowdsourced model. Our clients enjoy the foremost lease and sale transaction data combined with a robust analytics platform. CompStak’s unique data and intuitive platform is used by the world’s largest real estate investors, lenders, brokers and appraisers to compare properties, underwrite investments and loans, close deals and track market trends.
CompStak has over 100 team members in the US and overseas; and we continue to grow. We’re backed by top VCs and industry players like Morgan Stanley, Canaan Partners, IA Capital, Transamerica, Moody’s, RealPage, 500 Startups, and Daily Mail Group, and have raised over $75m to date. Our HQ is in New York City, we have regional offices in Atlanta, Chicago and Los Angeles, and we have an international office in Belgrade, Serbia.
We pride ourselves on an environment that is fun, collaborative, and rewards hard work. We look forward to the value that future employees will add to our amazing teams!
CompStak is an equal opportunity employer that celebrates employees and applicants of all identities, backgrounds, abilities, and perspectives. We foster a welcoming work environment that supports diversity and inclusion, and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process, please let us know. All employment decisions are made on the basis of qualifications, merit, and business need.
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The Company
What We Do
CompStak creates transparency in commercial real estate by gathering information that is hard to find, difficult to compile or otherwise unavailable. The company's data is used by institutional owners to compare properties, hedge funds to make investments, and provides meaningful data for brokers, investors, appraisers, asset managers, etc.
Why Work With Us
We are a team that is scaling quickly with intention. We work hard and we care immensely about our clients, users, and each other. We've created an environment that fosters learning, collaboration, and career growth. It also fosters fun. Employee appreciation comes in many forms, from awesome swag and happy hours to promotions and great benefits
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