Client Success Manager

OneMagnify is a global performance marketing organization working at the intersection of brand marketing, technology, and analytics. The Company’s core offerings accelerate business, amplify real-time results, and help set their clients apart from their competitors. OneMagnify partners with clients to design, implement and manage marketing and brand strategies using analytical and predictive data models that provide valuable customer insights to drive higher levels of sales conversion.

OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India.

We are looking for an energetic Client Success Manager to join our team! Apply today, show us what you can do!About You:

• Positive level of client satisfaction both formal (survey) and informal (direct engagement).
• Demonstrable skill in support of organic and incremental growth managing book of business.
• Obligation to support revenue goal achievement on assigned accounts laddering up to overall book of business
• Fundamental understanding and support of goals pertaining to margin levels, utilization/realization and overall profit performance
• Multi-year contracts
• Track record of maintaining positive client specific feedback
• Continuous support of growth in strategy teams on new opportunities
• Clear demonstration in providing value internally and externally - improving internal OneMagnify elements, enhancing day to day project tasks, and creating new opportunities driving revenue growth for OneMagnify

What you’ll do:

• Primary support resource to Director for OneMagnify client relationship management.
• Strong understanding in client business landscape while defining near and long-term objectives
• Key contact as voice of customer to enable clear internal project goals and expectations.
• Strong understanding of OneMagnify capabilities and Practice Areas with vision on project casting.
• Strong day-to-day team leader while providing knowledge and direction to members of assigned delivery team.
• Advocate the clients expectations as well as for the internal teams to the client throughout delivery to manage expectations
• Collaborate with other business units and client success team members to recognize opportunities and create plans to address
• Initial development of descriptive scope language and associated budget.
• Heavy focus to meet and exceed annual financial goals through delivering value to clients and working on new opportunities
• Strong communication with Director to anticipate potential issues, develop contingency plans, and deliver value to clients through existing work
• Continuous innovation and evolution of existing engagements
• Ongoing support in reporting to OneMagnify organization on a project by prject
• Support to Client Success director on account ownership - Continually demonstrate clear accountability and expectations of delivery team to execute
• Responsible for maintaining reporting to apprise Account leadership of opportunities for incremental growth
• Recognize opportunities based on discussions with clients as well as being able to anticipate client needs and challenges
• Knowledgeable of general business principles and practices to apply within OneMagnify and to client business
• Analyzing data and metrics to track client success and identify areas for improvement
• Onboarding new clients and guiding them through OneMagnify capabilities
• Develop paths of resolution when issues arise and/or a phased delivery approach to help shorten timing of delivery
• Collaboration with other client success teams, practice areas, and growth teams to recognize new opportunities to improve existing workstreams or create new projects and opportunities
• Collaboration with EPMO and Client Success Director to accurately report budget performance and pipeline maintenance
• Support of delivery of routine cadence of reporting (example - Quarterly Business Review, OneMagnify 20xx meetings, etc.)
• Assist with revenue goal planning and monitoring
• Always on attention to client satisfaction and plans to resolve when needed
• Support of establishment and monitoring ongoing KPI's (examples - team efficiency, profitability and revenue recognition/utilization, time management)
• SME on ongoing engagement evolution including goal setting for renewals
• Ongoing development of process improvements and new ideas to drive client value and new projects

What you’ll need:

• 5+ years of experience
• Confidence and ability to understand client dynamics while working with clients at executive leadership levels
• Understanding of key financial indicators and general finance concepts to quantify ROI and how value is measured internally and externally
• Proficient on all Microsoft Office Suite tools with emphasis on Excel and Powerpoint.
• Understanding of enterprise applications and process development.
• Demonstrable leadership, effective client management and a growth skillset
• The ability to work both independently and in a cross-functional team environment
• Proven analytical skills and business marketing experience
• Ability to multi-task and task prioritization is pressure environment to effectively lead.
• Strong written and communication skills.
• Collaborative ability to unblank a page - organize, convey and communicate the plan
• Presentations - ability to drive credibility and inspire confidence
• Team leadership - internal success, team performance, overall delivery
• Ability to translate business needs into an initial outline to delivery team to create execution plan

Benefits

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more.

About us

Whether it’s awareness, advocacy, engagement, or efficacy, we move brands forward with work that connects with audiences and delivers results. Through meaningful analytics, engaging communications and innovative technology solutions, we help clients tackle their most ambitious projects and overcome their biggest challenges.

We are an equal opportunity employer

We believe that Innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.