The Role
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Marigold Engage platform to drive a Consumer First Marketing program.
What You’ll Do
- Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
- Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Marigold products and services
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Partner with cross-functional teams, such as Technical Consultants and Deliverability experts and be accountable for delivery of sound solutions
- Collaborate with Partners in the Marigold eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Engage platform
- Capture and quantify business impact of Engage results for clients and identify/retain client references
- Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
Required Skills
- A deep understanding and passion for email/SMS/Push Notifications/Website personalization
- 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
- Comfort working in highly flexible, entrepreneurial environment
- Proven success working in cross functional teams
- Strong ability to establish priorities and make decisions
- Strong project planning and management skills
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Undergraduate degree in business, marketing or related field
- Fluency in French and English is required , Spanish and/or Italian is a plus
Top Skills
What We Do
Founded in 2017 to bring together a diverse group of email marketing platforms under a single umbrella, CM Group is now a family of global Relationship Marketing solutions focused on full lifecycle marketing, which includes Campaign Monitor, Emma, Vuture, Liveclicker, Sailthru, Selligent and Cheetah Digital. By joining together these leading brands, CM Group provides highly personalized customer engagement solutions across a wide range of industries worldwide that allow every marketer to build relevant, meaningful consumer interactions at every point in the customer journey.
