Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Client Success Manager, you will work with some of our largest merchants in the UK to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels.
The Client Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills.
Collaboration across our different markets and business functions is essential for success within this role.
What You'll Do:
- Drive growth: Focus on profitable growth and retention of UK based merchants.
- Strategy development and execution: Work with cross functional teams, product and marketing and with our external merchant partners to develop strategies for growth and own the end to end execution of new initiatives.
- Entrepreneurial Spirit: Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right partner experience. Operates from a place of extreme ownership and high individual execution.
- Cross functional collaboration: Across multiple teams within Affirm to monitor and improve performance of merchant programs.
- Flexibility across sectors: Embark on self learning to ensure you understand the sectors within which our merchants operate and any regulatory implications
- Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting Affirm's mission and objectives.
- Driving towards Metrics: Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics.
- Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant. Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes.
- Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.
What We Look For:
- 5+ years of partner management experience
- Experience working with external partners and customers while being an ambassador of your company and company’s brand
- Familiarity considering and building within partner ecosystems
- Outstanding written and verbal communication with a diverse stakeholder audience
- An obsession for getting the details right
- Comfortable in an ambiguous matrixed organization.
- Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack
- Experience in working with Salesforce CRM
- Excellent presentation skills
- Ability to identify growth opportunities through data analysis and partner research
- Solid familiarity with payments, commerce, fintech or b2b2c models. Bonus points for direct experience with consumer lending
- Experience of working in a regulated environment in the UK
- Flexibility and willingness to travel, domestically for client and team meetings and occasional international travel.
Pay Grade - J
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
GBR On Target Earnings per year: £101,250 - £138,750
Location - Remote England
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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What the Team is Saying
What We Do
Since our founding over a decade ago, our mission has been to deliver honest financial products that improve lives. That mission hasn’t changed—and it never will. At Affirm, we believe money shouldn’t dictate your direction in life. That it should open up options instead of limiting them, and help you get where you’re going without getting in your way. That’s why we offer people the financial flexibility to choose what works for them—in finances and in life.
Why Work With Us
Who is an Affirmer?
/noun/
Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
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Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.
