We’re looking for a Client Success Manager to build strong, trusted relationships with our clients and help them get maximum value from Mintel’s research, data and insights.
You’ll manage a portfolio of clients, developing a deep understanding of their businesses, priorities and challenges. From helping users discover the right insight to supporting senior stakeholders with strategic questions, you’ll connect clients with the breadth of Mintel’s expertise and help turn insight into action.
Working alongside your Account Director and wider account team, you’ll help build trusted client relationships by connecting Mintel’s data and insights to meaningful action. You’ll develop a strong understanding of each client’s priorities, proactively identifying opportunities to increase adoption, demonstrate value and strengthen long-term partnerships.
You’ll work closely with colleagues across Sales, Research, Consulting and PΩroduct to create a seamless client experience and ensure Mintel becomes an indispensable partner to our clients.
What you’ll be doing
- Relationship building: Partner to build client relationships: Work alongside your Account Director and account team to build trusted relationships with senior stakeholders and day-to-day users.
- Understand what matters: Develop a strong understanding of each client’s business, strategic priorities and challenges.
- Connect insight to action: Help clients navigate Mintel’s research, data and expertise and translate relevant findings into meaningful business implications.
- Bring insights to life: Deliver compelling presentations, insight sessions and business reviews tailored to client needs.
- Drive engagement: Proactively increase client adoption through enablement, training and targeted engagement.
- Demonstrate value: Help clients understand and articulate the impact Mintel delivers to their teams and organisation.
- Spot risks and opportunities: Use client engagement, usage and feedback to identify where relationships need attention and where there is potential to deliver more value.
- Support retention and growth: Work in partnership with commercial colleagues to strengthen renewal readiness and identify opportunities to deepen client relationships.
- Be the voice of the client: Bring client feedback and emerging needs back into Mintel to help improve our products and customer experience.
- Work collaboratively: Partner with Sales, Research, Consulting, Product and other teams to bring the best of Mintel to every client.
- Support others: Share knowledge and provide informal guidance to junior members of the Customer Success team.
What we’re looking for
You’ll ideally bring 2–4 years of experience in customer success, account management, market research, insights, consulting or another client-facing environment.
We’d also love to see:
- Excellent relationship-building skills and confidence engaging with senior stakeholders.
- Strong analytical thinking and an ability to turn research and data into a clear, compelling story.
- The ability to understand a client’s business challenge and connect it with relevant insights and solutions.
- Strong presentation and communication skills.
- A proactive, curious and solutions-focused approach.
- Commercial awareness and an understanding of how excellent customer success supports retention and growth.
- Strong organisation and the ability to manage multiple client relationships and priorities.
- A genuine interest in consumers, markets, brands, trends and innovation.
- Experience with CPG/FMCG clients, consumer insights or market research would be an advantage.
What success looks like
You’ll know you’re succeeding when:
- Clients see Mintel as a trusted and valuable partner, not simply a source of information.
- Engagement with Mintel is strong and growing across your accounts.
- Clients can clearly articulate the value Mintel brings to their business.
- Mintel’s research and insights are being used to help inform real business decisions.
- You’ve developed strong relationships across different levels and functions within your client organisations.
- You proactively identify risks and opportunities and work with colleagues to act on them.
- Your accounts are well positioned for retention, renewal and sustainable growth.
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Skills Required
- 2-4 years of experience in customer success, account management, market research, insights, consulting, or another client-facing environment
- Excellent relationship-building skills and confidence engaging with senior stakeholders
- Strong analytical thinking and ability to translate research and data into compelling business insights
- Strong presentation and communication skills
- Proactive, curious, and solutions-focused approach
- Commercial awareness and understanding of customer success, retention, and growth
- Strong organization and ability to manage multiple client relationships and priorities
- Interest in consumers, markets, brands, trends, and innovation
- Experience with CPG/FMCG clients, consumer insights, or market research
Mintel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mintel and has not been reviewed or approved by Mintel.
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Strong & Reliable Incentives — Performance-tied commissions in sales and account management are described as allowing motivated employees to earn well. Feedback suggests bonuses in these roles are directly linked to targets and can be meaningful.
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Healthcare Strength — Healthcare is cited as part of a solid benefits package that helps offset average base salaries. Feedback suggests wellness and mental-health support are available in some locations alongside core coverage.
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Leave & Time Off Breadth — Robust PTO is highlighted positively, and some locations include additional paid days for volunteering. These provisions are seen as meaningful components of the overall benefits package.
Mintel Insights
What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it. So what goes into the market intelligence mix? MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future. MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide. PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers. COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge. The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge. That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
