About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own a dedicated portfolio of client accounts from onboarding through completion of a multi-step engagement. The role blends frontline support with hands-on operational execution, and performance is judged on speed, accuracy and client confidence.
What you'll do
- Serve as the first point of contact for client questions arriving by ticket, email and phone.
- Own the client experience across the full engagement while meeting service-level targets and satisfaction scores.
- Complete specialized filings, agreements, account closures and fund distributions on behalf of clients.
- Onboard new clients onto the software platform and guide them through the end-to-end process.
- Build deep expertise in the subject area so you can assist clients at any stage.
- Pass along client feedback to help improve the product and service.
- Partner with fellow client success managers, engineering and go-to-market colleagues on client outcomes.
- Write educational articles for the customer help center.
Requirements
What we're looking for
- 2 to 4 years in a client-facing role such as operations, support, account management or customer success.
- Clear written and verbal communication, with confidence speaking with founders, lawyers, investors and tax professionals.
- Ability to quickly master intricate, software-supported processes.
- Natural curiosity and a habit of stepping back to ask the right questions.
- An empathetic approach to clients in high-stakes, emotional situations.
- Adaptability and resourcefulness, with sound judgment when situations are ambiguous.
- Strong organization to manage a large book of active clients without anything slipping.
- Ability to work on-site five days a week in New York City, or willingness to relocate.
- Proven success managing your own book of business at an individual level.
Bonus points
- Prior startup experience.
- Familiarity with help desk and ticketing tools.
- Project management background.
- Some background in compliance-oriented or finance-related workflows.
- Comfort with phone-first client interaction.
Benefits
Compensation and benefits
- Base salary: USD 90,000 to 135,000 per year
- Equity
- Medical, dental and vision coverage
- Unlimited paid time off and company holidays
- Career growth opportunities
Location and work model
- New York City, NY, United States
- On-site, 5 days per week in office
- Full-time
Skills Required
- 2 to 4 years of experience in a client-facing role such as operations, support, account management, or customer success
- Clear written and verbal communication, including confidence speaking with founders, lawyers, investors, and tax professionals
- Ability to quickly learn intricate, software-supported processes
- Curiosity and ability to ask effective questions
- Empathetic approach to clients in high-stakes or emotional situations
- Adaptability, resourcefulness, and sound judgment in ambiguous situations
- Strong organizational skills to manage a large book of active clients
- Ability to work onsite five days per week in New York City or willingness to relocate
- Proven success managing an individual book of business
- Prior startup experience
- Familiarity with help desk and ticketing tools
- Project management background
- Background in compliance-oriented or finance-related workflows
- Comfort with phone-first client interaction
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
