Position: Client Success Manager (CSM)
Location: LA (Onsite)
About: Cure8 is a leading Managed IT service provider for the cannabis industry.
We support dispensaries, cultivation, manufacturing, distribution, and multi-state operators.
Our services include POS, inventory, compliance, cybersecurity, cloud, and security solutions.
We provide reliable, secure technology solutions tailored to your cannabis business.
Job Description: A Client Success Manager (CSM) is responsible for building strong client relationships, ensuring successful product/service adoption, reducing churn, and identifying opportunities for account growth.
Key Job Roles & Responsibilities
- Manage relationships with assigned US clients and serve as their primary point of contact.
- Understand client goals, challenges, expectations, and business needs.
- Lead client onboarding, implementation, and regular business reviews.
- Monitor customer satisfaction, engagement, retention, and churn risks.
- Drive product/service adoption through demos, training, and guidance.
- Handle client queries, complaints, and escalations through resolution.
- Identify upselling, cross-selling, renewal, and account expansion opportunities.
- Communicate professionally with clients via email, phone, Zoom, and Teams.
- Track KPIs such as CSAT, NPS, retention, adoption, and revenue growth.
- Maintain accurate client data and updates in CRM/customer-success platforms.
- Collaborate with Sales, Product, Support, Marketing, Finance, and Operations teams.
- Support US clients across different time zones while maintaining professional responsiveness.
Common Skills Required
- Excellent English communication and interpersonal skills
- Client relationship management
- Account management
- Problem-solving and conflict resolution
- Presentation and negotiation skills
- CRM experience such as Salesforce, HubSpot, or Zoho
- Customer-success tools such as Gainsight or similar platforms
- Data analysis and reporting
- Time management and organization
- Upselling/cross-selling awareness
- Ability to work with US clients and teams
- Strong business and customer-service mindset
Skills Required
- Excellent English communication and interpersonal skills
- Client relationship management
- Account management
- Problem-solving and conflict resolution
- Presentation and negotiation skills
- CRM experience such as Salesforce, HubSpot, or Zoho
- Customer-success tools such as Gainsight or similar platforms
- Data analysis and reporting
- Time management and organization
- Upselling/cross-selling awareness
- Ability to work with US clients and teams across time zones
- Strong business and customer-service mindset
What We Do
Base8 is a business development platform specializing in managed IT services, consulting, and SaaS. As the parent company of XOverture and Cure8, Base8 provides IT guidance, structure, and support for small and medium-sized businesses through XOverture, and delivers specialized IT and security services tailored for the cannabis industry through Cure8 USA, helping businesses grow and succeed with professional technical oversight.
