Client Success Manager, Omaha

Location

Offutt AFB, NE / Omaha, NE

Job Description

Rhombus Power is seeking a Client Success Manager, (STRATCOM) to drive and execute our portfolio, including the delivery of complex enterprise AI software deployments. Candidates are expected to bring a strong track record of driving tangible business value and outcomes for DOD customers, with expertise in application development, artificial intelligence and machine learning, business development, contractual management, and with data integration.

The Client Success Manager (AMC) will have multiple responsibilities including the following: growing and managing an on-site team, working with reach-back developers and leadership, providing software deliverables to multiple clients including program management during the period of performance, and in seeking new business opportunities. 

We’re seeking someone with leadership experience of small to medium sized teams, with subject matter expertise in Strategic Deterrence, Nuclear Operations, Nuclear Command, Control, and Communications (NC3) Enterprise Operations, Joint Electromagnetic Spectrum Operations, Global Strike and in Missile Threat Assessment. 

Former Air Force experience is highly preferred as is operational, AOC, DCGS, MOC or similar experience. 

You will be responsible for developing and maintaining close relationships with senior executives and leaders of our multiple clients, working with these stakeholders to fully understand their needs, and then fully executing these partnerships from proposal through project implementation. You must be willing to lead projects to completion and not wait for detailed instruction from company leadership. 
This position requires technical aptitude and a combination of skills: strategy consulting, facilitation, stakeholder management, project management, business development, process optimization, analytics, and AI methods - a person who loves fixing problems and always brings their best to work. 

The position is available immediately, and will be a hybrid model with 3-4 of on-site work at Offut AFB. 

This role requires an active Department of Defense (DoD) TS/SCI clearance. 

Responsibilities:

• Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases.
• Quantify and track value metrics that can be realized from Rhombus Power’s enterprise AI software. 
• Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to Rhombus Power’s solutions and drive customer success and adoption with a focus on customer retention, advocacy and expansion.
• Turn business requirements into application features and capabilities, map use cases to granular team tasks and produce detailed production project work plans. 
• Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver training, issue debugging and resolution). 
• Anticipate stakeholder needs, remove obstacles and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations. 
• Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship.
• Drive business. We're seeking candidates who're able to consistently build on our existing relationship and contract by 
• Provides monthly status reports and clearly communicates program successes and issues to reflect performance as compared to the program's baseline and performance standards.
•  Represent the program and the client in interactions with stakeholders; be comfortable with briefings, demos, etc.

Qualifications

• A Masters degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred.
• Minimum of 5 years delivery management experience with enterprise solutions, preferably within a SAAS, Technology, or Defense Tech company. 
• Experience leading engagements with substantial exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering. 
• Credible client presence, capable of stepping into a trusted advisor role to our client. 
• Leadership experience, the ability to enforce good project governance and promote delivery excellence.
• A strong track record of contract execution coupled with driving business development. 
• Excellent presentation, written, communication with keen attention to detail, and interpersonal skills.