Client Success Manager - Digital & Performance Marketing

At Measure Marketing Results Inc., we don’t just run campaigns — we build revenue engines for B2B organizations.

As a Great Place to Work® in Canada Certified company, we are proud of our high-performance, accountable, and collaborative culture. We believe autonomy fuels excellence, strategy drives growth, and outcomes matter.

We are hiring a Growth & Customer Success Manager to join our in-office team in Oakville, ON. This is not a passive account management role. This is for someone who wants to own performance, influence strategy, and drive measurable impact for North American B2B clients.

The ROLE 

Title

Customer Success Manager

Company

Measure Marketing (MMR), a Toronto-based GEO, AI search, and SEO agency

Location

Oakville, ON, Canada 

Hours

North American business hours (ET)

Type

Full-time

Reports to

Head of Delivery

Clients

B2B, law firms, signage, SaaS, and residential and commercial home improvement

Buyers don't just Google anymore. They ask ChatGPT, Perplexity, and Google's AI Overviews, and they often get an answer without ever clicking. That shift is why MMR exists: we help clients get found, cited, and chosen across both classic and AI-powered search.

This role exists because great work only counts when the client can see it. You're the person who turns rankings, AI citations, traffic, and leads into a clear story of progress. You catch risk before the client feels it, and you keep every account moving toward measurable outcomes.

Think of it as a marathon run at sprint pace. Relationships last for years, but you prove value every single month.

• Be each client's trusted partner and main point of contact.
• Run check-ins, monthly and quarterly reviews that show progress and set the next 90-day sprint.
• Handle escalations calmly and drive fast, accountable fixes.

• Explain AI search shifts in plain English, including AI Overviews, zero-click results and citations in ChatGPT and Perplexity.
• Read paid search performance in Google Ads and Microsoft Ads, including spend, CPC, conversions, and cost per lead, and flag when budget isn't turning into pipeline.
• Connect GEO, AEO, SEO, and PPC to outcomes: visibility, qualified traffic, leads, and cost per lead.
• Own the narrative while specialists handle execution.

• Link content plans to client goals, and flag gaps for both search and AI engines.
• Raise the alarm when traffic or ad clicks grow but leads stay flat, then drive CRO fixes with the web team.

• Turn data from GA4, Search Console, Google Ads, agency reporting tools and HubSpot into a monthly value story: what happened, why it matters and what's next.
• Use AI to draft reports, summarize calls and spot patterns. You verify the output, apply judgment and own every word the client sees.

• Score every account based on leads and account health, customer sentiment, and run recovery plans for any account in Yellow or Red.
• Escalate any account that stays Red for more than 30 days.
• Pass expansion opportunities to the growth team when clients are winning.

• Turn success plans into ClickUp projects with owners, milestones and deadlines, and keep HubSpot clean.
• Coordinate the SEO, PPC, content, web and dev teams while protecting scope and margin.
• Automate repetitive reporting and follow-ups with AI and workflow tools.

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company, or similar B2B service business.
• A working understanding of SEO and PPC (Google Ads, Microsoft Ads), plus curiosity and early knowledge of AI search, GEO, and AEO.
• Comfort with numbers: you can read GA4, Search Console, and dashboard data and explain what changed and why.
• Proven ability to turn data into a clear, persuasive story for business owners and executives.
• Hands-on experience with AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, plus the judgment to check the recommendations from our tool stack.
• Experience running projects in ClickUp or a similar tool (Asana, Monday) and keeping a CRM like HubSpot clean.
• Confidence in tough conversations, including pushback, scope creep, and at-risk renewals.
• Professional fluency in English, written and spoken, with North American clients.

• Experience with tracking and reporting tools and reporting platforms.
• Basic CRO knowledge, such as landing page best practices, A/B testing, and conversion tracking.
• Experience with workflow automation (Zapier, ClickUp automations).
• Background with B2B customers, and it's an asset to have SaaS clients.
• Familiarity with net revenue retention, upsell motions, and customer lifetime value.

You're part relationship builder, part data storyteller, and part project driver. You don't wait for clients to raise concerns. You see the dip in the dashboard first, figure out why, and walk in with a plan.

You use AI to move faster, but you never hand it the wheel. You're curious about where search is heading, and you can explain it to a business owner in two minutes without jargon.

Most of all, you own outcomes. Great relationships matter, but at MMR they're backed by measurable results.

Apply through this page. You'll answer a few short questions as part of your application. They show us how you think, so give them five minutes.