Client Success Manager (Core)

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

The Client Success Manager (CSM), Core Accounts, manages a high-volume portfolio of mid-market and core clients at Array. This role is responsible for driving retention, expansion, and consistent client outcomes through disciplined account management and scalable engagement. The CSM operates as a trusted partner to clients while balancing efficiency and impact across a larger book of business, ensuring clients realize measurable value from Array’s products.

CSMs work cross-functionally with Product, Marketing, Sales, and Deployment teams to deliver solutions aligned with client goals and to support long-term growth across the portfolio.

• Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth
• Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals
• Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion
• Execute a structured engagement model that balances proactive outreach with scalable communication and support
• Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite
• Resolve or anticipate client issues with a proactive, solutions-oriented approach
• Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes
• Provide structured client feedback to inform product improvements and roadmap prioritization
• Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

• 3+ years of experience in B2B client success, account management, or related roles, managing a portfolio of accounts with responsibility for retention and growth
• Experience owning a book of business in the range of ~$3M–$8M ARR, preferably in a high-volume environment
• Demonstrated ability to manage multiple accounts simultaneously while maintaining consistent client outcomes
• Strong relationship management skills with the ability to build trust across a range of stakeholders
• Experience identifying and executing on expansion opportunities within existing accounts
• Operational discipline with the ability to prioritize, manage time effectively, and follow structured processes
• Clear communication skills, both written and verbal, with the ability to simplify complex topics for clients
• Familiarity with financial services, fintech, or credit-related products is preferred
• Ownership mindset with a focus on accountability and results
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do

Pay Transparency: $90,000+ for base salary, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round, meet members of the team, How We Work. 

Array Offers All Full Time Employees the following Benefits and Perks: 

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting 
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office 
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• AnniversArray Kits for work anniversaries

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email [email protected] to make your request.

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