The Role
As a Bilingual Client Success Manager, you will retain and grow dealer relationships, drive product adoption, optimize dealer performance, and improve client satisfaction while collaborating across teams.
Summary Generated by Built In
This is a remote position.
Join the team reinventing automotive finance across Canada.
At Autocorp.ai, we’re not just building software we’re transforming how humans buy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners like Equifax and Canadian Black Book.
We’re growing fast and looking for a bilingual Client Success Manager who’s hungry to grow with us.
This isn’t just a job. It’s a launchpad.
You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot.
- Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
- Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners.
- Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down.
- Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI.
- Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
- Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
- Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.
Requirements
Bilingual Skills – You speak both English and French fluently, making it easy to connect with a wide range of clients.
1–3+ Years of Experience – You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.
Automotive Industry Know-How – Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.
SaaS Savvy – You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.
Proven Portfolio Management – You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).
Skills Required
- Bilingual Skills - Fluent in English and French
- 1 - 3+ Years of Experience in Customer Success or Account Management
- Automotive Industry Knowledge
- Experience working at a SaaS company
- Proven experience managing B2B accounts
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The Company
What We Do
Autocorp.ai provides AI-powered fintech solutions and a digital platform for automotive dealerships, streamlining the car buying and financing process with tools for credit qualification, identity verification, and trade-in valuation to enhance dealership efficiency and sales.
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