Client Success Executive (m/w/d) – DACH

We are seeking an ambitious Client Success Executive to join our commercial team in Dusseldorf. At Mintel, we are only successful when our clients are successful, receiving value from our service, and continuing to partner with us on a recurring basis. The focus of this role is to support the continued high retention rate of Mintel subscription clients by ensuring that Mintel's market leading data and insight is applied to its full extent within our clients’ business to support their commercial objectives. You will achieve this by providing best-in-class levels of service through the whole client lifecycle of onboarding, product adoption, value-led engagement, advocacy and retention.

What you'll do…

…with Mintel clients:

• Delivering advanced training of Mintel products to showcase how Mintel data will support clients in their role or departmental goals
• Proactively communicating with clients about the most relevant product features/insights for their specific business needs
• Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content
• Connecting clients with our category experts for presentations of syndicated content or expert point of views to show how Mintel’s insights can be valuable for their business objectives
• Conducting strategic success reviews to understand clients' business objectives and developing tailored success plans to align with their business goals
• Collecting tangible value stories to showcase the impact of Mintel's insights, reinforcing client value and driving renewal conversations
• Partnering with the DCEE (Germany, Central & Eastern Europe) Account Directors to ensure there is a plan in place with each client by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes
• Simultaneously managing multiple clients who are at different points on the account lifecycle
• Maintaining a deep understanding of the Mintel suite of products and how the usage of each can provide value to clients from a variety of sectors, verticals and departments

 …with your internal Mintel partners:

• Partnering with the DCEE Account Directors to ensure we manage all accounts effectively and deliver client engagement plans together
• Tracking account health to identify churn risk and work actively to eliminate that risk
• Functioning as a client advocate in internal discussions; providing internal advice to sales, product development, content and marketing on new applications for our products and how we can better serve our clients
• Translating client usage and feedback into actionable insights and ideas for new training materials and service activities
• Efficiently logging all service activities on our CRM system, including collating detailed feedback following client engagement

What you'll bring:

• 1+ years experience gained in a B2B research environment, ideally in a client-facing role. A passion for and knowledge of the world of FMCG is highly desirable
• Strong analytical skills and the ability to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion
• Competency in the use of Microsoft Excel and PowerPoint
• Fluency in written and spoken German and English, with first class communication skills. This includes being totally at ease on the telephone or face-to-face with clients at a variety of levels
• Proven organisational skills and ability to multitask and prioritise/manage a heavy work flow
• A solution-driven and results-focused mindset
• Enthusiasm to engage with clients and build lasting relationships
• Flexibility to travel regularly within the region to meet with clients

You will be joining a team that allows for personal growth within your existing role through ongoing personal development, as well as career growth within the Client Success role as your skills and experience develop.

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