Responsibilities
- Proactively manage a roster of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
- Manage the onboarding of new customers; gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
- Coordinate and deliver basic and advanced training, while advising customers on best practices
- Resolve customer issues, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
- Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk; consistently renew and expand customer contracts, meeting and exceeding personal and team goals
- Drive customer advocacy in the form of references, referrals, and case studies
- Own our University vertical, including new sales, onboarding and implementation
- Actively participate in the evolution of CompStak; insist on excellence in our own Client Success initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Go the extra mile to ensure our customers are successful!
Skills & Experience
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Deep understanding of the commercial real estate industry
- Working knowledge of Salesforce.com and other customer success tools
- Undergraduate degree (BA/BS)
Great if you have
- 2+ years’ experience in Account Management or SaaS Customer Success roles
- A verifiable track record of customer retention and growth through passionate customer service
Top Skills
What We Do
CompStak creates transparency in commercial real estate by gathering information that is hard to find, difficult to compile or otherwise unavailable. The company's data is used by institutional owners to compare properties, hedge funds to make investments, and provides meaningful data for brokers, investors, appraisers, asset managers, etc.
Why Work With Us
We are a team that is scaling quickly with intention. We work hard and we care immensely about our clients, users, and each other. We've created an environment that fosters learning, collaboration, and career growth. It also fosters fun. Employee appreciation comes in many forms, from awesome swag and happy hours to promotions and great benefits
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