Client Success Analyst

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Client Success Analyst

Reporting To: Vice President, Client Services

Location: Chapel Hill, NC  

Compensation Information:  Client Success Analyst ($62,000-$68,000) depending on qualifications, plus bonus potential and benefits. 

Position Summary:

As a Client Success Analyst at Well, you will play a crucial role in ensuring our clients' satisfaction and success with our health engagement platform. You will be responsible for supporting a variety of client success activities, managing the Well Onsite Scheduling Program, and assisting with onsite events. This position involves up to 80% travel. We are looking for a dedicated, customer-focused professional who is passionate about transforming healthcare and improving the health and happiness of our members.

Key Responsibilities:

• Support a range of Client Success activities, including client reporting and client admin/operations.
• Manage the Well Onsite Scheduling Program with clients, ensuring smooth scheduling and coordination of services.
• Support Client Success Onsite events, providing excellent customer service and assistance to clients and participants.
• Collaborate with various internal teams to ensure clients' needs are met and any issues are resolved promptly and effectively.
• Maintain and update client records, documenting interactions and feedback.
• Ability to travel up to 80% for onsite client events and meetings. 

Preferred Qualifications:

• Experience in a customer or client success role.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Organizational skills, with the ability to manage multiple tasks and projects simultaneously.
• Experience with Looker is a plus
• Passion for the mission of Well and dedication to improving the health and happiness of our members.
• Desire to grow analytics/reporting skills

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  We seek diversity and encourage individuals from underrepresented groups to apply.