Client Solutions - Client Onboarding Project Manager - Vice President

Job Description
Join a team where your expertise in project management and client solutions shapes the future of Securities Services. At JPMorgan Chase, you'll work with a diverse client base and lead complex projects that make a difference for our clients and the firm.
As a Client Solutions Vice President you will own the planning, execution, and delivery of client implementations. You'll manage events of moderate complexity, covering a wide range of Securities Services products and working with stakeholders across Asset Managers, Hedge Funds, Private Equity Funds, Pension Funds, Government Sponsored Enterprises, Banks, Broker Dealers, and Insurance Companies. Your work will span single product implementations to complex, multi-entity deals, ensuring high levels of client satisfaction and operational excellence.
Job responsibilities

• Lead execution of onboarding projects, managing resources across multiple locations and disciplines
• Drive requirements gathering, propose and influence target solutions for fund managers and clients
• Ensure requirements are understood and collaborate with internal partners to design, document, and secure sign-off on scope and solutions
• Develop and manage project delivery plans, facilitate negotiation of client legal agreements, and execute plans with robust governance and reporting
• Actively mitigate and manage project risk, coordinate timely resolution of issues, and manage scope containment and change management
• Motivate and manage virtual teams, execute post-implementation reviews, and prioritize, track, and report on all projects in the pipeline
• Ensure compliance with all controls and procedures, own project communication to stakeholders, and deliver high levels of client satisfaction
• Manage single or multiple resources, allocate resources effectively, serve as escalation contact, and mentor junior staff
• Contribute strategies for excellent fund manager experience, drive process improvement, and proactively lead team and department-wide initiatives

Required qualifications, capabilities, and skills

• Working knowledge of multiple Securities Services products (Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Trading Services, Data Analytics)
• Project and program management skills
• Customer-centric thinking and strategic planning
• Highly structured and methodical execution
• Clear, articulate, and concise verbal and written communication
• Strong presentation and interpersonal communication skills
• Negotiation and persuasion skills
• Proven ability to influence and collaborate with multiple internal disciplines
• Keen eye for identifying and resolving risks, ability to remove ambiguity from projects
• Relationship management skills, reputation for integrity, intelligence, and problem solving
• Coaching, feedback, risk assessment, and resource planning
• Bachelor's degree
• 5-10 years in Financial Services, particularly Securities Servicing Industry
• 3+ years in a client-facing project management role or commensurate experience

Preferred qualifications, capabilities, and skills

• Other relevant skills that are not mandatory

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.