Client Solutions Manager

About Bristow and Sutor Group

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people all over the UK. We are committed to building a culture where everyone can do meaningful work and be both recognised and rewarded for their efforts.

About the Role

You will be a motivated self-starter, with experience of either enforcement or local government, working with people to deliver a combined strategic goal, helping to cultivate a positive culture and work environment. You will possess excellent negotiation, problem solving skills and the ability to develop and document processes, procedures and workflows.

Confident working on your own or with a team, you will be leading our interactions with clients and ensuring the business has the time it requires to resolve challenges and is setup to win.

Job Details

Pay: Competitive

Manager Car Scheme

Discretionary Departmental Bonus Scheme

Full time 37.5 hours, Monday to Friday

Permanent

Location: Hybrid / Home based

What you’ll do:

Requirements:

· Manage a portfolio of clients, ensuring B&S both deliver their SLA requirements and maintain 1st position within the clients panel of agents.

· Identify bid opportunities, maximise intelligence regarding key influencers and bid themes including collection, added value and social value expectations

· Maintain an agreed priority target list to ensure key opportunities are maximised in advance of any tender opportunity, regular communication should be developed with these key priorities, by in person meetings, email updates and sharing industry revelations, to position B&S as thought leaders in the industry

· Seek to secure contracts without tender via Service Level Agreements where possible.

· Ensure successful contract implementation, on-boarding and handover following contract wins.

· Act as focal point of contact for internal and external contacts for Local Government Revenues or Road Traffic matters. Conduct Client visits and liaise with other departments as required to ensure the smooth running and retention of existing contracts and develop opportunities with other departments of existing clients for all debt types

· Identify opportunities to collect other debts for the clients that are owned, where we are delivering a service free of charge, identify alternative solutions that will deliver B&S and the client more revenue

· Assist the Bid Team with the preparation of tenders, including but not limited to the provision of references, case studies and testimonials and solutions for added value and social value

· Maintain customer relationship database (currently Microsoft Dynamics) with, but not limited to, details of meetings, telephone conversations, emails contracts, contacts, opportunities and deals

· Deliver simple training to clients where required, such as ClientWeb and Company practices and updates.

· Raise the company profile via attendance at client and industry functions, conferences and exhibitions as required.

· Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.

· Maintain an up-to-date knowledge of relevant legislation and acts

· Complete performance reports as specified by the business at the given intervals to the manager of the Team

· Assistance with any other duties that are within the scope of the job purpose

· Support with any other duties that are within the scope of the job purpose

Skills and competencies we are looking for

· Strong communication and relationship skills, able to confidently deal with customers, clients and senior stakeholders within the client organisation.

· Applies strong resilience and maintains performance in a pressurised environment.

· Strong focus on continual learning and application of regulatory requirements.

· Strong attention to detail, quality and accuracy

· Readily accepts personal responsibility and accountability

· Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job.

· Strong planning and organisational skills with the ability to prioritise and work at pace.

· Comfortable with working autonomously, problem solving with the ability to act with urgency, making logical decisions and owning these.

· Build and maintain strong relationships and rapport, both internally and externally

· Positive attitude: self-motivated to deliver positive outcomes with the drive to continuously improve results

Benefits

· Welcoming working environment

· Casual dress

· Hastee pay, (access to salary before payday)

· Free fruit and drink at all sites

· Employee assistance programme

· Company pension

· Colleague perks scheme

· Christmas Savings Scheme

· Free on-site parking

· Death in service benefit

· Car scheme

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.

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