Associate- Client Services

Interpolitan has a purpose to empower global opportunities for our clients, partners and people. 

We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers.

In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide.

We’re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationally, these core principles empower us and help us drive growth and the development of company culture in an ethical way.

Our global business has team members in the UK, India, UAE and Canada. We’re looking for talented innovators who are passionate, positive and capable of thinking outside the box to solve challenges.

We’ve recently been recognised as one of the Best Companies to Work For 2025, and that recognition speaks to the culture we’ve built. Our clients expect high standards and a discreet, tailored service. And so do we.

If you share our values and would like to be part of our journey, we encourage you to apply for one of our open roles.

About The Role

Interpolitan Money is looking for a proactive and dedicated Associate for our Client Services team. In this role, you will contribute to providing exceptional service to our diverse client base across various regions and time zones.

Your focus will be on engagement, client support, and ensuring that interactions consistently reflect our commitment to excellence. You will be an essential part of the team dedicated to creating a seamless and positive experience for our clients.

What You’ll Be Doing

• Responding to client inquiries through various channels, including phone, email, and live chat with a positive and warm approach.
• Ensuring the highest level of client satisfaction through problem resolution, information provision, and follow-up support.
• Conducting compliance procedures accurately and confidentially to maintain the integrity of client data.
• Engaging proactively with new clients during onboarding to ensure their experience is smooth and welcoming.
• Identifying opportunities for relationship growth through effective communication and understanding client needs.

• Minimum of 3 years of experience in client services, client support, or related fields, in financial services or banking environment.
• 3+ years of experience handling inbound and outbound calls with clients in the UK, US, and EU regions.
• Experience in cross-border payments, banks, FinTechs, etc
• Excellent verbal and written communication skills with the ability to engage positively with clients.
• A proactive and solution-oriented mindset with a keen focus on client satisfaction.
• Comfortable with technology and experienced in using CRM software to manage client interactions.
• Flexibility to work during various shifts, including early mornings and late night shifts, as required to support global clients.
• Notice period of up to 2 months.
• Working knowledge of key payment mechanisms across the UK, US, and EU markets, including FPS, CHAPS, BACS, and SEPA.
• Willingness to work from the office five days a week.
• Experience using CRM systems such as Zendesk, Salesforce, or HubSpot.

• Opportunity to learn and develop new skills 
• Quarterly team celebrations 
• Attractive Employee Private Health
• 25 days annual leave 
• Compulsory Birthday off 
• ESOP Participation 
• 2 days annually to volunteer for an initiative or charity 
• Annual company Unplugged Week 
  

Why You'll Love Working Here: 

• Be part of a fast-growing, internationally recognised business shaping the future of alternative banking 
• Deliver impact across a global client base with the autonomy and support to do meaningful work 
• Access opportunities for growth, whether through cross-functional projects, regional exposure, or internal development pathways 
• Join a collaborative, values-driven team where excellence, discretion, and ambition are celebrated 
• Benefit from structured training, leadership visibility, and a hybrid work model designed to bring out your best 
  

Ready to take the next step in your career journey? Submit your application today and help shape the future of finance. 

Interpolitan is an equal opportunity employer. We are committed to building a diverse and inclusive work environment where we learn from each other. We welcome people from diverse backgrounds, experiences, abilities and perspectives, and believe our differences add value to our organisation.