Client Services Support Representative
Description
***This is a hybrid role with a requirement to be onsite 2-3 days per week***
Why work at nimble?
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!
Who we are!
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join over 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.
The Client Services Support Representative serves as the first point of contact for client inquiries, ensuring timely, professional, and solution-oriented service. This role is responsible for responding to client requests, resolving issues, and coordinating with internal teams to deliver an exceptional client experience. The ideal candidate is a proactive communicator who thrives in a fast-paced environment and takes pride in helping clients succeed. The ideal candidate will have strong written and verbal communication skills, and experience in anesthesia, professional, and ASC accounts receivable.
On a typical day, you'll be responsible for:
- Promptly answer phone calls with professionalism
- Respond promptly to customer e-mails
- Analyze customer issues and determine effective solutions to resolve them
- Timely and prompt follow-up with clients to communicate resolution and satisfaction
- Coordinate with other team members to provide a client solution
- Maintain confidentiality to ensure regulatory compliance and company security policies
- Participate in company training and employee events
Requirements
Who you are:
- 2+ years of telephone and virtual support service experience
- Experience working with doctors/physicians' practices
- Advanced keyboarding skills
- Advanced ability to operate keyboard and mouse
- Intermediate computer navigation
- Basic Microsoft Windows and Office experience
- Ability to work independently with minimal to no supervision.
- Must have advanced telephone communication skills and the ability to deal with all levels of callers in a professional manner
- Ability to multitask in a fast-paced environment
Skills Required
- Hybrid role requiring onsite presence 2-3 days per week
- 2+ years of telephone and virtual support service experience
- Experience working with doctors/physicians' practices
- Experience in anesthesia, professional, and ASC accounts receivable
- Advanced keyboarding skills
- Advanced ability to operate keyboard and mouse
- Intermediate computer navigation skills
- Basic Microsoft Windows and Office experience
- Ability to work independently with minimal to no supervision
- Advanced telephone communication skills and professional demeanor with all caller levels
- Ability to multitask in a fast-paced environment
What We Do
National Medical Billing Services (rebranded as nimble solutions) provides tech-enabled revenue cycle management for ambulatory surgery centers, surgical clinics, surgical hospitals and anesthesia groups. The company delivers end-to-end RCM—front-end services, coding, billing, managed contracting and denials management—aimed at improving collections and reducing administrative burden for surgical providers.
