The Role
Serve as a highly trained first point of contact for global clients. Respond to inbound sales opportunities, manage online orders, resolve customer needs, provide accurate product guidance, follow up promptly, complete ongoing product and procedural training, and share customer feedback to improve service and internal processes.
Summary Generated by Built In
Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.
This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.
Requirements for success as part of our elite Client Services team:
- React swiftly and competently to inbound sales opportunities and actively address client needs
- Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
- Obtain Gear Expert® level knowledge of product lines and internal procedures
- Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
- Provide customer feedback to internal parties, continually improving our approach to excellence
Ideal candidate qualities include:
- The desire to work with people continuously and to be a problem solver
- Fluency with technology
- Excellent personal, as well as written and oral communication skills
- Strong organizational skills
- Autonomous decision-making and problem resolution skills
- The desire to be part of a team and to be a high performer
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- 401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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About
The GME Supply family of companies is a group of brands that focus on industrial distribution related to safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team and headquartered in the United States, with locations strategically throughout North America.We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Fluency with technology
- Excellent written and oral communication skills
- Strong organizational skills
- Autonomous decision-making and problem-resolution skills
- Ability and desire to work continuously with people and solve problems
- Ability to work as part of a team and perform at a high level
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The Company
What We Do
GME Supply outfits tradespeople and at-height workers with fall-protection and safety equipment, tools, workwear, rigging, rescue gear, and related supplies. It serves telecommunications, utilities and power generation, oil and gas, construction, and industrial operations. The company curates equipment from manufacturers and complements product distribution with training, program support, kitting, compliance solutions, and proprietary digital tools. Its mission is to help keep workers safe and productive through timely service and expertise.
