Let’s be #BrilliantTogether
ISS FWW is Germany’s leading provider of mutual fund data and has been part of ISS STOXX since 2019.
Using data from the FWW Fund Database, FWW supports financial advisors and investors in making well-informed investment decisions.
We are currently looking for a Client Services Specialist (m/f/d) to join and help expand our team in Haar near Munich on a full-time basis.
Key Responsibilities
Maintaining customer data
Independently managing and processing day-to-day operational tasks
Preparing analyses and reports to support sales activities
Monitoring and ensuring compliance with customer-specific quality requirements
Supporting the Director of Customer Care and Quality Management with customer inquiries, enhancement of existing client solutions, and implementation of new client solutions
Coordinating and communicating across departments, both internally and externally, regarding ongoing inquiries and orders to ensure smooth execution and the highest level of customer satisfaction
Qualifications
Degree in Economics, Business Administration, or a comparable qualification, preferably within the banking sector, with 2–3 years of professional experience in financial services or the investment industry
Interest in banking processes and securities trading, particularly investment funds
Ability and willingness to quickly adapt to new challenges and develop customer-oriented solutions
Understanding of database structures, maintenance, and data flows through to website presentation, or a willingness to acquire this knowledge
Professional and confident manner when interacting with demanding clients and business partners
Precise, structured, and independent working style with a strong focus on quality and teamwork
High level of commitment, reliability, and resilience
Proficiency in standard Microsoft Office applications and willingness to learn company-specific software
Languages
Excellent German language skills, both written and spoken
Due to the international nature of the business, fluent English skills with strong communication and negotiation abilities, both written and spoken
#LI-TG1 #FWW #ASSOCIATE
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Skills Required
- Degree in Economics, Business Administration, or comparable qualification (preferably within the banking sector)
- 2-3 years professional experience in financial services or the investment industry
- Interest in banking processes and securities trading, particularly investment funds
- Ability and willingness to quickly adapt to new challenges and develop customer-oriented solutions
- Understanding of database structures, maintenance, and data flows to website presentation, or willingness to acquire this knowledge
- Professional and confident manner when interacting with demanding clients and business partners
- Precise, structured, and independent working style with strong focus on quality and teamwork
- High level of commitment, reliability, and resilience
- Proficiency in standard Microsoft Office applications and willingness to learn company-specific software
- Excellent German language skills, both written and spoken
- Fluent English skills with strong communication and negotiation abilities, both written and spoken
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
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Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
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Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
