Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative. Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software’s pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting.
Liberty Software caters to a variety of pharmacy's needs and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction.
Please note:
- This is an in-person position working out of our Grapevine, TX office.
Job Responsibilities Include (but are not necessarily limited to):
- Operate as the first point of contact for incoming calls and tickets from pharmacy clients
- Assist with and correct issues that pharmacy customers report
- Escalate calls appropriately to Technical Team or Account Management team when necessary
- Document each phone call and the actions performed in tracking software
- Provide unmatched customer service in every client interaction
Qualifications:
- At least two years of customer service experience required
- Three to five years of retail pharmacy/pharmacy technician or healthcare call center being preferred
- Certified Pharmacy Technician certification a plus
- Independent pharmacy knowledge a plus
- Professional and friendly demeanor is a must
- Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks
- Proven ability to shift between multiple tasks as needed
- Strong attention to detail
- Strong written and documentation skills are necessary
- Excellent listening and critical thinking skills
- Experience using Liberty Software products (RXQ, BZQ) a plus
- Basic computer skills and comfort learning new software products
- After hours and Saturday shifts occasionally required
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
...and much more! Learn more about Liberty Software at www.libertysoftware.com
#ID1 #ZR
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What We Do
Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.
At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
