Client Services Representative

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other's personal and professional growth. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our team of talented professionals.
This role is open to remote candidates and pays $18.00 - $19.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.
The role of a Client Services Representative is integral to our commitment to exceptional customer service. The primary responsibility of the Client Services Representative is to manage inbound and outbound calls with the utmost professionalism and timeliness. This entails answering, screening, and transferring calls as necessary. In addition, the representative is entrusted with receiving inbound calls, making outbound calls, handling escalated issues, updating our CRM system, delivering outstanding customer support, reselling the program persuasively, and offering empathetic and effective rebuttals to address client concerns arising from financial distress.

Responsibilities:

• Ensure timely and professional response to inbound calls throughout scheduled shifts.
• Initiate outbound calls to provide essential updates to our valued clients.
• Address client emails and chats via our internal database.
• Adhere to call center scripts when addressing a variety of topics, including reselling the program.
• Utilize sales techniques to resell the benefits of the program, emphasizing its value and advantages.
• Employ persuasive communication and compassionate rebuttals to address client concerns and objections arising from financial distress.
• Thoroughly identify customer needs, clarify information, research issues, and offer comprehensive solutions.
• Appropriately direct clients to the relevant departments or teams as needed.
• Maintain thorough records of all interactions in our call center database CRM.
• Assist client advocates with the client enrollment process.
• Adhere diligently to all communication procedures, policies, and guidelines during each customer interaction.
• Continuously update client information as their enrollment progresses (via email, chat, or phone).
• Assist clients in effecting modifications to their program, such as Drafts, Billing, and Retention.
• Contribute to our internal client retention processes.
• Cultivate and uphold professional relationships with customers by consistently delivering excellent customer service.
• Exceed or meet call quotas individually and as part of the team.
• Fulfill additional responsibilities as assigned.

Requirements:

• Some prior experience in customer service.
• Exceptional verbal and written communication skills.
• Excellent problem-solving abilities.
• Thorough comprehension of call center policies and procedures.
• Keen attention to detail.
• Ability to work efficiently and effectively with minimal supervision.
• Proficiency and experience with Microsoft Office and G-Suite applications.

Education:

• High School Diploma or equivalent.

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.