Job Summary:
This role is responsible for assisting clients with all aspects of account administration and support, aiming to create an outstanding client experience through consistently high-quality service.
Responsibilities:
- Handle incoming call from clients pertaining to account administration and support
- Place outbound call as needed to obtain information and provide solutions to client
- Appropriately document all contact with clients on company’s system
- Proactively communicate with clients on issues and obtain/present solutions to issues
- Respond to client’s emails and voicemails
- Perform research regarding client issues or inquires and responding after the issue has been resolved
- Interact with clients with professionalism
- Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensations and Benefits:
- Salary: $17.00 - $19.00 per hour plus commissions, based on experience
- Comprehensive benefit package, including $50,000 paid life insurance
- Matching 401K program
- Employee recognition programs and incentives
- Ongoing training and development opportunities
Education and/or Experience
- Associates degree or equivalent
- Minimum of three years of related experience – client services, customer service, etc.
- Employee must be have excellent communication skills and be able to work in a team environment
- Strong organizational and multi-tasking skills
Credit Management Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Credit Management Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Credit Management Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Credit Management Services, Inc. employees to perform their job duties may result in discipline up to and including discharge.
Skills Required
- Associates degree or equivalent
- Minimum of three years of related experience
- Excellent communication skills
- Ability to work in a team environment
- Strong organizational and multi-tasking skills
What We Do
In business since 1926, Credit Management is a progressive collection agency that is continuously evolving ahead of its competition. We take pride in developing every employee, so they not only build a career, but also achieve their professional goals. Whether you work at our corporate office in Grand Island, NE, or one of our satellite offices in Lincoln or Kearney, NE, a career at Credit Management will be both challenging and rewarding for bright, innovative, and hardworking individuals. We believe it is what we do together that sets us apart in our industry. So come join our team of passionate, talented individuals who are fiercely devoted to our mission – to recover the highest percentage of our client’s bad debt while providing our best customer service, education, and community responsibility.
