Client Services Representative (Casual)
📍 36 Lonsdale St, Dandenong VIC 3175
About the Role
Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Casual Client Services Representative to join our team.
In this flexible role, you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners—particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
Key Responsibilities
- Act as the first point of contact for all client interactions, both in person and over the phone
- Manage a multi-line switchboard, including handling high volumes of calls efficiently
- Triage and respond appropriately to emergency patient enquiries, escalating when required
- Coordinate appointments, inquiries, and client communications
- Maintain accurate client records and documentation
- Provide clear information on services, pricing, and hospital policies
- Liaise with veterinary staff to support seamless patient care
- Process payments and handle basic financial transactions
- Ensure the reception area is clean, organised, and welcoming
- Assist with general administrative tasks as required
About You
- Previous experience in a client service role (veterinary or healthcare experience highly regarded)
- Confident managing a busy switchboard and high call volumes
- Ability to remain calm and composed in stressful or emergency situations
- Strong communication and interpersonal skills
- A team player who can also work independently when required
- Excellent organisational and multitasking abilities
- Passion for animals and commitment to excellent customer service
- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)
Apply Today!
Skills Required
- Previous experience in a client service role
- Confidence managing a busy switchboard
- Ability to remain calm in stressful situations
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Availability to work a variety of shifts, including evenings and weekends
What We Do
Greencross Pet Wellness Company is Australia’s largest pet care and wellness organization, operating a network of retail stores (including Petbarn) and veterinary clinics (Greencross Vets), alongside specialty animal hospitals, grooming salons, and other pet-related services.
