Client Services Representative (Bilingual Spanish)

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism.  We serve thousands of families across nine states and are growing rapidly to meet the need for services.  Each day, our team seeks to make every moment count for our clients and for each other. 

Kyo’s innovative and effective Administrative team works together to ensure the best possible experience for Kyo’s current and future clients and teammates.

The position is full-time and remote (~35-40 hrs/week) but you must be located in state to attend in-person meetings at our Concord or Orlando office.

RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO: 

• Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments.
• Effectively communicate with patients, health insurers and staff, providing timely, and responsive information.
• Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts.
• Facilitation of service audits and cross-departmental projects
• Build expertise in Kyo’s practice and project management platforms; support departments experiencing technical issues
• Updating data fields for proper tracking of next steps for clients

SKILLS AND QUALIFICATIONS:

• PC and Mac proficiency in productivity software such as G Suite or Microsoft Office
• Fluency in English and Spanish required 
• A.A. degree, B.S. preferred, or equivalent combination of education and experience
• 2-3 years experience in a customer-facing service position
• Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment
• Experience working on interdepartmental projects and data management
• Written, verbal and interpersonal communication skills
• Navigate through multiple computer applications with speed and accuracy
• Able to manage, monitor and manipulate large data sets and handle confidential information
• The ability to multitask and remain calm amidst dynamically shifting priorities 
• Creative problem solving, attention to detail, applied with a can-do attitude
• Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service 

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell. 
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 
• The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary. 
• Generally, the incumbent must be able to sit and use a computer for extended periods of time.  
• Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.

WHY KYO?: 

• Excellent opportunities for professional growth and competitive wages
• Vacation/Holiday pay
• 401k program
• Medical, vision, dental, and life insurance benefits
• Cell phone stipends
• Employee Assistance Program
• A supportive, team-based environment 
• A strong organizational culture of professional support and development

To learn more about Kyo, check out our website at: http://www.kyocare.com