Client Services Representative 3

Position Summary:

Responsible for supporting the operational sample related activities of pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients, and vendors.

Essential Functions

• Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers).
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances.
• Present a written analysis including system generated report(s) to manager and/or client.
• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.
   

Knowledge/Skills required for the Position:

• Strong analytical, organizational, and problem-solving skills required.
• Experience reviewing, editing, and presenting data.
• Precise attention to detail.
• Ability to work independently and within a team.
• Excellent interpersonal and customer service skills.
• Ability to effectively handle multiple tasks simultaneously, while prioritizing tasks and managing deadlines.

Qualifications

• Bachelor's degree required.
• 4+ years of related work experience required.
• 1-2 years’ experience as an IQVIA Client Service Representative preferred.
• Broad knowledge of the concepts, practices and procedures of the client service representative field required.
• Broad knowledge of IQVIA products and the pharmaceutical industry preferred.
• Meeting facilitation, presentation, and training experience required.
• Proficiency in PC applications, such as Excel required for data work.
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases.
• Demonstrated problem solving, analytical, and strong customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.
• Accreditation preferred in multiple business lines of IMS service certification program preferred.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $61,100.00 - $101,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.