Client Services Representative 2

Responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors.

Major Job Responsibilities:

• Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers).
• Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances.
• Present a written analysis including system generated report(s) to manager and/or client.
• Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation.
• Provides support to team members.

Knowledge/Skills required for the Position:

• Strong analytical, organizational and problem-solving skills necessary.
• Experience sorting, manipulating, reviewing and presenting data.
• Precise attention to detail.
• Ability to communicate effectively (written and oral).
• Proficient knowledge of computer capabilities and PC applications such as Excel, Word and Outlook.
• Ability to work independently and within a team environment.
• Excellent interpersonal and customer service skills.
• Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines.

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor's degree required.
• Two+ years related work experience required.
• Experience within the life science or pharmaceutical industry strongly preferred.
• Proficient with PC applications such as Microsoft Suite.
• Ability to communicate effectively (written and oral) with different members of the team.
• Demonstrated problem solving, analytical, and strong customer service skills.
• Ideal candidate will reside in the Eastern time zone due to client support.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $49,600.00 - $82,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.