Client Services Manager
Location: Crystal Lake, IL
Schedule: Full-Time, Monday-Friday (8:30 AM - 3:30 PM)
Salary: $52,330 - $54,330
Are you passionate about empowering individuals with intellectual and developmental disabilities to live their fullest lives?
Clearbrook, an agency dedicated to enriching lives and embracing potential for individuals with intellectual and developmental disabilities, is seeking a professional to join its Community Day Services. Our CDS programs provide a structured, engaging daytime environment where individuals can build life skills and connect with their community.
In this role, you will collaborate with an interdisciplinary team to provide holistic support, coordinate and execute programming for an assigned caseload, and manage daily operations at your assigned site. You will report directly to the Coordinator.
Key Responsibilities
- Program Management & Client Support: Participate in developing individual program plans, develop appropriate curriculum, address day-to-day client issues, and coordinate interdisciplinary teams (IDTs) and intake/discharge staffings.
- Site Administration: Conduct team meetings, ensure safety standards are utilized at all times, and maintain necessary records and reports (attendance, payroll, incident reports, etc.).
- Personnel Supervision: Hire, orient, train, supervise, and evaluate direct support professionals. Implement the PHI coaching approach and complete staff performance reviews.
Compliance & Support: Maintain strict client confidentiality and complete mandatory annual training
QualificationsRequired:
- 18+ years old with a valid driver’s license and U.S. work authorization.
- Ability to perform a two-person lift.
- Ability to pass standard pre-employment clearances, including an Illinois background check, physical, drug test, and TB test.
- Willingness to complete Clearbrook’s DSP training and earn QIDP certification within 120 days of hire.
Education & Experience:
- Minimum: Bachelor's Degree in Human Services or related field with at least 1 year of related experience.
- Preferred: 2 years of supervisory experience.
Full Time Benefits Package:
As a full-time, benefits-eligible employee, you will receive:
- Group term life insurance and long-term disability insurance (fully paid for by Clearbrook!)
- Health insurance
- Optional dental, short-term disability, and critical illness and accident insurance
- 403(b) retirement savings plus company contributions
- Paid sick days
- Paid holidays
- Paid vacation
- Opportunities for training and referral bonuses
- And MORE!
We are proud to be an Equal Opportunity Employer (EOE)
Skills Required
- At least 18 years old
- Valid driver's license
- U.S. work authorization
- Ability to perform a two-person lift
- Ability to pass an Illinois background check
- Ability to pass a pre-employment physical
- Ability to pass a pre-employment drug test
- Ability to pass a TB test
- Willingness to complete Clearbrook's DSP training
- Earn QIDP certification within 120 days of hire
- Bachelor's degree in Human Services or a related field
- At least 1 year of related experience
- 2 years of supervisory experience
What We Do
Clearbrook is an Illinois nonprofit human-services organization that supports more than 8,000 children and adults with intellectual and developmental disabilities and their families. Through more than 80 Chicagoland locations, it provides home-based support, community day programs, employment services, residential care, clinical services, early intervention, therapies, and other children’s programs. Its mission is to help people with disabilities live their fullest lives possible.
