The Role
The Client Services Manager coordinates client communication and sitter schedules, manages onboarding, and oversees office operations for a pet sitting company.
Summary Generated by Built In
Job Summary
Buckhead Pet Pals is Atlanta’s original premium dog walking and cat sitting company, serving Metro Atlanta since 1998. We are seeking a detail-oriented, people-first Client Services Manager to manage client communication, daily scheduling, and new sitter onboarding.
Key Responsibilities- Manage client communication via email, phone, and scheduling software
- Create and maintain efficient daily schedules for pet sitters
- Support sitters and assist with coverage when needed
- Coordinate onboarding and training of new pet sitters
- Maintain accurate client and sitter records
- Support general office operations
- 3+ years administrative or office management experience
- Experience scheduling staff in a service-based business
- Proficient in Excel, Word, and Gmail
- Comfortable learning and using scheduling software
- Strong written and verbal communication skills
- Lives within Buckhead, Brookhaven, or Sandy Springs area
- Able to work in-office during business hours
- Pet industry or service-industry experience
- Experience onboarding or training new hires
- Familiarity with Atlanta neighborhoods
- Social media and AI/ChatGPT experience
- $18–$20 per hour (based on experience)
- Paid vacation
- Discounted pet sitting services
- Casual dress code
Skills Required
- 3+ years administrative or office management experience
- Experience scheduling staff in a service-based business
- Proficient in Excel, Word, and Gmail
- Comfortable learning and using scheduling software
- Strong written and verbal communication skills
- Lives within Buckhead, Brookhaven, or Sandy Springs area
- Able to work in-office during business hours
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The Company
What We Do
Atlanta's Premier Pet Sitting Company-Voted Best in Atlanta Magazine. Pet sitting and dog walking in Atlanta since 1998!
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